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White screen in WordPress when I upload a theme or plugin (14 posts)

  1. morganbw
    Member
    Posted 1 year ago #

    I get a blank white screen when I try to upload a theme or a plugin from my WordPress admin page now. This started happening when I changed the name of my wordpress folder on both the local and remote site. After noticing the problem I changed the names back, deleted the remote "wordpress" folder and re-uploaded it from my local drive, making sure I uploaded all the files. Now I have this problem with the white screen but seemingly no resolve.

  2. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    This started happening when I changed the name of my wordpress folder on both the local and remote site.

    What exactly did you do?

  3. morganbw
    Member
    Posted 1 year ago #

    This was my process: First I changed the name of my local folder from "wordpress" to "update" using Dreamweaver. Then I made the same change to the remote "wordpress" folder. Then I put my local folder on the remote site and approving the replacing of files with the same name. Then I checked my wordpress page and it was entirely black. I went to my "wp-admin" page and tried to update by reinstalling my theme and plugins. That's when I noticed the white screen whenever I tried to upload something. I gave up and went back to rename both my remote and local wordpress folders like they were before, hoping everything would return to normal, but despite my efforts the white screen remains whenever I try to upload something. I've tried to research a solution but feel like I've come to a brick wall. I would love a jackhammer.

  4. morganbw
    Member
    Posted 1 year ago #

    SOLVED! I loaded the latest version of WordPress that just came out and uploaded the folder to my remote site. Now the white screen is gone—however, now there's a completely black screen when I go to test my page, no matter what content I'm putting on it. Any suggestions?

  5. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    Have you tried:

    - deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    - switching to the Twenty Eleven theme to rule out any theme-specific problems.

    - resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

  6. morganbw
    Member
    Posted 1 year ago #

    I tried all suggestions in order, each time a black screen.

  7. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    Do you have a pre-folder-renaming database backup?

  8. morganbw
    Member
    Posted 1 year ago #

    Yes. I use "Time Machine" on my Mac.

  9. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    So you can restore an earlier database backup, yes?.

  10. morganbw
    Member
    Posted 1 year ago #

    Correct, I can restore a backup of my local files, but I don't have a backup for the remote server files, which, I believe, in this instance, would be the problem. Any problem files would have been solved by downloading the "wordpress" update folder and putting it on the remote server, wouldn't they?

  11. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    No - not backups of files. A database backup.

  12. morganbw
    Member
    Posted 1 year ago #

    mm. Sorry to make you speak layman terms but what's the difference?

  13. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    Your database has nothing to do with the WordPress core, theme or plugin files. It's the place where all of your settings and content is stored and is on a physically different server to the files.

  14. morganbw
    Member
    Posted 1 year ago #

    Looks like I don't have a backup of my database. What then?

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