White Screen and no login ability!

  • K8

    (@kathrynejohnsongmailcom)


    10 years, 6 months ago

    I have just recently taken over management of a website. I did not create the site and do not have experience like most of the people on the forums I am reading. I was trying to activate a new theme, and the screen went all white and stopped loading. Now, I can’t login at all to revert to the old theme. The login page is just white with nowhere to enter my admin information.

    I’ve seen other similar problems and people were advised to go in and delete some corrupted files…but I have no access to those files. I only log into the site through a web browser.

    How do I fix this? How can I get access to the site? I’m running it off my laptop and have no servers or backups. Does the company hosting have that? I know until I took over a week or so ago they had done archival.

Viewing 5 replies - 1 through 5 (of 5 total)
  • WPyogi

    (@wpyogi)

    10 years, 6 months ago

    Where is the site hosted? You will need to get access to the files on the server to fix this kind of issue.

    Thread Starter K8

    (@kathrynejohnsongmailcom)

    10 years, 6 months ago

    I got notice that a company is hosting the site. Until last week they had been doing maintenance and archival work for the site. I’m hoping they have a backup since I just took over running the site. But I had been planning on doing this on the side, mostly evenings and weekends, and I have no 1800 number or company phone number to call for help.

    WPyogi

    (@wpyogi)

    10 years, 6 months ago

    What is the site URL?

    Thread Starter K8

    (@kathrynejohnsongmailcom)

    10 years, 6 months ago

    newamericansfund.org

    WPyogi

    (@wpyogi)

    10 years, 6 months ago

    Looks like it’s hosted by BlueHost –

    http://www.whois.com/whois/newamericansfund.org

    So they’d be the ones to ask about access to the site files on the server – via FTP or Cpanel.

    Once you have that set up, you should be able to rename the theme you tried to activate which will force WP to use a default theme.

    Look for the themes folder – rename the folder for the theme you switched to.

Viewing 5 replies - 1 through 5 (of 5 total)
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