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[resolved] White screen after checkout (6 posts)

  1. Liezleb
    Member
    Posted 2 years ago #

    I am getting the dreaded white screen on screen 2 of check out. No error codes just the white screen. I am using the test gateway and no orders are being placed.

    I have purchased the gold cart but I have disabled it, in hope that it would work. I have also logged a premium support query but have not had a reply I really need to get this sorted. I have also upgraded to wpec latest version 3.8.11.1

    http://www.babiesncream.co.za

    http://wordpress.org/extend/plugins/wp-e-commerce/

  2. Justin Sainton
    Member
    Plugin Author

    Posted 2 years ago #

    What version of WPeC are you running?

  3. Liezleb
    Member
    Posted 2 years ago #

    latest 3.8.11.1

  4. Justin Sainton
    Member
    Plugin Author

    Posted 2 years ago #

    Ah yes, sorry, I missed that in your original post.

    I tried making a test purchase and got a Server Error.

    Do you have access to server logs? Let me know if so and post the errors that page is generating here and we can probably help out.

    If you don't know how to access those, you can email me at justinsainton@gmail.com and I'll be happy to take a look (Send your WP admin and FTP credentials)

  5. Justin Sainton
    Member
    Plugin Author

    Posted 2 years ago #

    Alright, I think you're sorted out - I gather this was a collision issue with permalinks. All I did was reset them to a different structure (Numeric), then back to what you had (Postname) and that seemed to resolve the whitescreen issue.

    Good luck!

  6. Liezleb
    Member
    Posted 2 years ago #

    Thanks it works

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