Title: White Screen
Last modified: August 21, 2016

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# White Screen

 *  [110db](https://wordpress.org/support/users/110db/)
 * (@110db)
 * [12 years, 2 months ago](https://wordpress.org/support/topic/white-screen-48/)
 * The latest plugin update (Version 0.9.8.5) caused the website to show the white
   screen. Website would not load or was able to login as Admin to fix the problem.
   
   This apparently cause a number of other wordpress sites to fail as well. Deactivating
   Sendpress allowed me to gain access to my site and at least get it back up and
   running. Will there be a fix coming very soon to fix this?
 * [https://wordpress.org/plugins/sendpress/](https://wordpress.org/plugins/sendpress/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Josh Lyford](https://wordpress.org/support/users/joshl/)
 * (@joshl)
 * [12 years, 2 months ago](https://wordpress.org/support/topic/white-screen-48/#post-4657832)
 * Hi,
 * I have not heard of this happening elsewhere but am happy to look into it. Could
   you tell me what version of WordPress you are running? We have multiple test 
   sites and i have not seen this happen on any of them.
 * Best,
    Josh
 *  Thread Starter [110db](https://wordpress.org/support/users/110db/)
 * (@110db)
 * [12 years, 2 months ago](https://wordpress.org/support/topic/white-screen-48/#post-4658079)
 * WordPress 3.8.1
    The day after installing the Sendpress update the site would
   only show a white page. I was unable to login as this function didn’t work. I
   was able to FTP to mys site and see all the files were still there.
 * Contacting my web hosting help desk they ran some WP-Debug and I did see an error
   in wp-config line 19 appear on the screen. They were able to get my site up running
   again and currently sendpress plugin folder has been renamed to deactivate the
   plugin.
 * Talking to the tech after they resolved my issues he commented that they have
   similar problems with other website using sendpress.
 *  Plugin Author [Josh Lyford](https://wordpress.org/support/users/joshl/)
 * (@joshl)
 * [12 years, 2 months ago](https://wordpress.org/support/topic/white-screen-48/#post-4658081)
 * hi 110db,
 * If you are willing to share who your host is and what plan you have we will look
   into it further. I have not seen to many reports of this issue and we try to 
   get them worked out as quick as possible. We currently test on godaddy.com, wpengine.
   com and out own servers but we cannot test every config. If you don’t want to
   post your info here you can email me [josh@sendpress.com](https://wordpress.org/support/topic/white-screen-48/josh@sendpress.com?output_format=md).
   This way we can see about possibly getting an account with your host and see 
   if we can recreate the issue.
 * Best,
    Josh

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘White Screen’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [Josh Lyford](https://wordpress.org/support/users/joshl/)
 * Last activity: [12 years, 2 months ago](https://wordpress.org/support/topic/white-screen-48/#post-4658081)
 * Status: not resolved