White page when downloading backup

  • Resolved Julien

    (@igloo3)


    6 years, 5 months ago

    HI,

    Since a few days, I cannot dowload backups in my WordPress admin panel. Instead of downloading the file, there’s a white page. The backup seems to be fully created but cannot be downloaded.

    Any idea why ?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support BWU support

    (@duongcuong96)

    6 years, 5 months ago

    @igloo3
    Please go to BackWPUp -> Settings -> Infomation tab -> press Get debug info and paste it in hear.
    That would help us to identify your problem 🙂

    Thread Starter Julien

    (@igloo3)

    6 years, 5 months ago

    Hi,

    Here it is :

    WordPress version: 4.8.3
    BackWPup version: 3.4.4
    PHP version: 5.6.30 (32bit)
    MySQL version: 5.5.55-0+deb7u1-log
    cURL version: 7.21.0
    cURL SSL version: OpenSSL/0.9.8o
    WP-Cron url: http://www.ascencia-business-school.com/wp-cron.php
    Connexion au serveur: La réponse au test est positive.
    Document root: /home/ascencia/www
    Répertoire temporaire: /home/ascencia/www/wp-content/uploads/backwpup-2ba698-temp/
    Répertoire des fichiers journaux: /home/ascencia/www/wp-content/uploads/backwpup-2ba698-logs/
    Serveur: Apache
    Système d’exploitation: Linux
    PHP SAPI: fpm-fcgi
    Utilisateur PHP actuel: ascencia
    Temps maximum d’exécution: 300 secondes
    WP Cron de remplacement: Off
    WP Cron inactif: Off
    CHMOD Dir: 0755
    Heure du serveur: 10:28
    Heure: 11:28
    Timezone du blog:
    Offset de temps du Blog: 1 heures
    Langue du site: fr-FR
    Type d’encodage du client MySql: utf8
    Limite mémoire de PHP: 512M
    Limite mémoire de WP: 40M
    Limite mémoire maximum de WP: 512M
    Mémoire utilisée: 21,00 MB
    Fonctions PHP désactivées :: _dyuweyrj4, _dyuweyrj4r, dl
    Extension PHP chargées:: Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, ereg, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, ionCube Loader, json, libxml, mbstring, mcrypt, memcache, mhash, mysql, mysqli, openssl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, session, soap, sockets, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib

    Plugin Support BWU support

    (@duongcuong96)

    6 years, 5 months ago

    @igloo3,
    I see in your server config that WordPress Memory Limit was set pretty low ( 40MB ).
    Please try to increase it to about 256MB or 512MB via this link:
    https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/
    Hope that helps!

    Thread Starter Julien

    (@igloo3)

    6 years, 5 months ago

    Hi,

    I’ve done that but nope, still got the issue

    i’ve pasted this line into wp-config.php : define( ‘WP_MAX_MEMORY_LIMIT’, ‘256M’ );

    Plugin Support BWU support

    (@duongcuong96)

    6 years, 4 months ago

    @igloo3,
    Weird problem, could you please temporary enable WP debug mode ( http://www.inmotionhosting.com/support/website/wordpress/turning-on-wordpress-debugging ), try to download again and then take a screenshot of that error to me?

    And I see in your disabled PHP functions contains some weird functions: _dyuweyrj4, _dyuweyrj4r. Possibly your server has been hacked before, so I think that lead to unexpected result.

    And you can try to reinstall BackWPUp( if possible, reinstall whole your WordPress installation ) and try again.

    Hope that helps!

    Thread Starter Julien

    (@igloo3)

    6 years, 4 months ago

    HI,

    Thanks. I have reinstalled the plugin, and still got the issue with tar.gz files
    When I select .zip file, downloaded file is empty

    Here’s what debug says :
    “Notice: Constant WP_MAX_MEMORY_LIMIT already defined in /home/ascencia/www/wp-config.php on line 90”

    Just a question though, in which files have you seen thoses functions _dyuweyrj4, _dyuweyrj4r ??

    • This reply was modified 6 years, 4 months ago by Julien.
    Plugin Support BWU support

    (@duongcuong96)

    6 years, 4 months ago

    @igloo3
    I see these weird functions in your disabled PHP functions list:
    Fonctions PHP désactivées :: _dyuweyrj4, _dyuweyrj4r, dl
    Also, you can find these backed up files manually in your <b>wp-content/uploads/backwpup-some_hash_string-backups</b>

    And I would recommend you to ask your hosting provider about why your hosting contains some weird PHP functions.

    Plugin Support BWU support

    (@duongcuong96)

    6 years, 4 months ago

    @igloo3
    since we haven’t heard back from you, I’m going to mark it as resolved.
    If you’re still having problems, feel free to let us know ;),

    Btw, If you find BackWPUp is useful for you, we would really appreciate if you leave a positive review and rating.
    This would encourage us to develop new free features and provide free support 😀
    https://wordpress.org/support/plugin/backwpup/reviews/

Viewing 8 replies - 1 through 8 (of 8 total)
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