Support » Plugin: Export User Data » White page

Viewing 15 replies - 1 through 15 (of 29 total)
  • Plugin Author qstudio

    (@qlstudio)

    Hi,

    A white page is usually caused by a PHP error – so, please enable error logging ( http://codex.wordpress.org/Debugging_in_WordPress ) and then post back some error reports which are relevant to this plugin – look for the plugin name in the logs.

    With some extra information, it should be possible to find the problem.

    Alternatively, you can try to deactivate all other plugins and revert to the default theme – and then try the plugin again – this is to test for conflicts.

    Thanks

    Q

    Thanks a lot,
    I enable de error loging, but I try to export the datas, I again abtain a white page, but the contain of debug.log don’t say anything:

    [22-Jan-2014 23:47:05 UTC] PHP Notice:  Trying to get property of non-object in /var/www/clients/client1308/web1540/web/wp-includes/nav-menu.php on line 597
    [22-Jan-2014 23:47:05 UTC] PHP Notice:  Trying to get property of non-object in /var/www/clients/client1308/web1540/web/wp-includes/nav-menu.php on line 597
    [22-Jan-2014 23:47:05 UTC] PHP Notice:  Undefined variable: post in /var/www/clients/client1308/web1540/web/wp-content/themes/ChildAggregate/functions.php on line 9
    [22-Jan-2014 23:47:05 UTC] PHP Notice:  Trying to get property of non-object in /var/www/clients/client1308/web1540/web/wp-content/themes/ChildAggregate/functions.php on line 9
    [22-Jan-2014 23:47:05 UTC] PHP Notice:  Undefined variable: post in /var/www/clients/client1308/web1540/web/wp-content/themes/ChildAggregate/functions.php on line 9
    [22-Jan-2014 23:47:05 UTC] PHP Notice:  Trying to get property of non-object in /var/www/clients/client1308/web1540/web/wp-content/themes/ChildAggregate/functions.php on line 9
    [22-Jan-2014 23:47:05 UTC] PHP Notice:  Undefined variable: post in /var/www/clients/client1308/web1540/web/wp-content/themes/ChildAggregate/functions.php on line 9
    [22-Jan-2014 23:47:05 UTC] PHP Notice:  Trying to get property of non-object in /var/www/clients/client1308/web1540/web/wp-content/themes/ChildAggregate/functions.php on line 9
    [22-Jan-2014 23:47:05 UTC] PHP Notice:  Undefined variable: post in /var/www/clients/client1308/web1540/web/wp-content/themes/ChildAggregate/functions.php on line 9
    [22-Jan-2014 23:47:05 UTC] PHP Notice:  Trying to get property of non-object in /var/www/clients/client1308/web1540/web/wp-content/themes/ChildAggregate/functions.php on line 9
    [22-Jan-2014 23:47:05 UTC] PHP Notice:  Undefined variable: post in /var/www/clients/client1308/web1540/web/wp-content/themes/ChildAggregate/functions.php on line 9
    [22-Jan-2014 23:47:05 UTC] PHP Notice:  Trying to get property of non-object in /var/www/clients/client1308/web1540/web/wp-content/themes/ChildAggregate/functions.php on line 9
    [22-Jan-2014 23:47:05 UTC] PHP Notice:  Undefined variable: post in /var/www/clients/client1308/web1540/web/wp-content/themes/ChildAggregate/functions.php on line 9
    [22-Jan-2014 23:47:05 UTC] PHP Notice:  Trying to get property of non-object in /var/www/clients/client1308/web1540/web/wp-content/themes/ChildAggregate/functions.php on line 9
    [22-Jan-2014 23:47:05 UTC] PHP Notice:  Undefined variable: post in /var/www/clients/client1308/web1540/web/wp-content/themes/ChildAggregate/functions.php on line 9
    [22-Jan-2014 23:47:05 UTC] PHP Notice:  Trying to get property of non-object in /var/www/clients/client1308/web1540/web/wp-content/themes/ChildAggregate/functions.php on line 9
    [22-Jan-2014 23:47:05 UTC] PHP Notice:  Undefined variable: post in /var/www/clients/client1308/web1540/web/wp-content/themes/ChildAggregate/functions.php on line 9
    [22-Jan-2014 23:47:05 UTC] PHP Notice:  Trying to get property of non-object in /var/www/clients/client1308/web1540/web/wp-content/themes/ChildAggregate/functions.php on line 9
    [22-Jan-2014 23:47:05 UTC] PHP Notice:  Trying to get property of non-object in /var/www/clients/client1308/web1540/web/wp-includes/nav-menu.php on line 597
    [22-Jan-2014 23:49:04 UTC] PHP Notice:  Trying to get property of non-object in /var/www/clients/client1308/web1540/web/wp-includes/nav-menu.php on line 597
    [22-Jan-2014 23:49:04 UTC] PHP Notice:  Trying to get property of non-object in /var/www/clients/client1308/web1540/web/wp-includes/nav-menu.php on line 597
    [22-Jan-2014 23:49:05 UTC] PHP Notice:  Trying to get property of non-object in /var/www/clients/client1308/web1540/web/wp-includes/nav-menu.php on line 597

    Anyway, I can export ir I filter by role and chose a role with no many users, but when I try with ‘All roles’ I have the white page

    Plugin Author qstudio

    (@qlstudio)

    As you can use the plugin to export smaller groups of users, by filtering the results, it sounds like your server is running out of memory – this would normally give a PHP Fatal error, but it’s possible that it does not record it.

    One option is that you export the users by role or date ranges and then combine them into a single document.

    I can think about adding an export limit option to the plugin – but I will not have time for a few weeks to add this – as I’m busy on other projects.

    Good luck!

    Q

    Thanks a lot, I can talk with the my hosting to increase the php memory, but I’m not sure was this, I have this:

    This website with blog_id=1 and prefix=wp_ has:
    Php version: 5.3.10-1ubuntu3.9
    Wp version: 3.8
    Wordpress Memory limit: 256M
    Php Memory Limit: 256M
    Charset: UTF-8

    You think I have to increse the php Memory… I don’t have problem to change something in the host, but I really don’t know what value I have to modify…. can you help me?

    The option of diferents exports don’t be able to me, because I import all the users in the same day (no works the data range) and almost all have the same role… in even case I have the white page.

    Otherwise, if you can work in a update of the pluging, I think is usefull my other request, export only updated profiles

    http://wordpress.org/support/topic/export-only-updated-profile

    Thanks again and I hope you can help me.

    Plugin Author qstudio

    (@qlstudio)

    The 256M of memory should be enough – I’ve never had need to try to export such a large number of users.

    Another idea might be to try and increase the allowed PHP execution time – you can do this simply by adding an extra line to the wp-config.php:

    set_time_limit(300);

    Important – If you are making changes in wp-config.php, then add this line above β€œ/* That’s all, stop editing! Happy blogging. */” comment.

    Try that and see if it helps..

    Q

    Thanks a lot, I really apreciate your help… but don’t work.

    I add the line (and the coment πŸ˜‰ to my wp-config.php, but all the same.

    I know, the time limit is increase too in the server.

    I try puting 3000 instead of 300… but nothing, in fact, don’t increase the time between I clik in export, and the white page is showed… It’s really desesperated, do you have another idea?

    Thans again

    Plugin Author qstudio

    (@qlstudio)

    At this moment, I don’t have any suggestion other than to try another plugin or to export the data directly from your mySQL database – for example via phpmyadmin…

    Good luck!

    Thanks a lot… I try other plugins but I have the same result… a white page πŸ™

    I deactivate many plugins (not all, many are ‘esentials’) but again the white page…. πŸ™

    I try to export directly the wp_user data from myphpadmin but don’t have all the datas, I have many metadatas… πŸ™

    I don’t know what can I do….

    Plugin Author qstudio

    (@qlstudio)

    What you need to do is to find the source of the problem – you could either disable all plugins and then test or install other “debugging” plugins to try and find the problem.

    Query Monitor is a great plugin for this – but it’s a bit complex also.

    Good luck!

    Same problem trying to export 1700 users here, fwiw.

    Plugin Author qstudio

    (@qlstudio)

    @mpeterson – thanks for the note – I’m going to need to find a way to test the plugin on such a huge user base to see if I can replicate the problem.

    for now, please try to reduce the number being exported via filters – you can always combine the files afterwards.

    Q

    Thanks… you have idea of how reduce the number being exported?… In my case I upload all the users the same day, and all have the same role?… It’s possible other filter?

    Plugin Author qstudio

    (@qlstudio)

    I’ve review the plugin, made a few minor fixes and run an export on about 1000 users – which is the biggest set I have access to at the moment – all ran fine.

    Please try version 0.8 – ideally with no other plugins active, default 2014 theme and error logging on – to record problems.

    If I have time next week, I’ll review options for chunking or breaking the export into groups of 1000 or so – but until I look into this, I can’t be sure this is a good option or not.

    Q

    Thanks a lot qstudio… really I apreciate your work.

    Sadly the problem persist for my with the version 0.8, but I can’t try without the other plugins and the default theme, because the site is online.

    I think is a good idea to be possible to breaking the export into small groups (plese, with the option be smaller than 1000, I’m afraid of I have the same problem with 1000 users)

    Thanks again

    Plugin Author qstudio

    (@qlstudio)

    @ulises2010 – If I find a good and simple way to allow exports to be broken up, I’ll add that to the next release – keep the plugin installed and you should get a notice when the update is available.

    As a side note – without you finding a way to isolate and locate the problem – which you could do by running a version of your site with just this one plugin, the default theme and error logging enabled – it’s very hard to replicate, locate and fix problems.

    Q

Viewing 15 replies - 1 through 15 (of 29 total)
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