Support » Plugin: Popups by OptinMonster - Best WordPress Popup Plugin » White Label, Pay More Now!

  • Bought the full subscription in Nov 18 and have been using it just fine up until a few week ago. We recently upgraded our site, a brand new installation and when we re-downloaded the plugin, we noticed the switch to turn of the Optinmonster branding icon was disabled. after numerous attempts with their email only support (weak) I requested a refund for the balance of the term. I already spent 150, and I would have needed to up it another 10$ per month. Their tech support claims its been that way since we purchased the plan, but, we would NOT have used it with the 3rd party branding, so they are lying to cover up the price bump.

    • This topic was modified 4 months, 2 weeks ago by spencytyme.
Viewing 1 replies (of 1 total)
  • Erica Franz

    (@ericakfranz)

    @spencytyme Thank you for taking the time to leave a review. We are very sorry for the confusion, OptinMonster branding had always been a requirement for the plan you purchased.

    Again, we apologize for the misunderstanding and hope we can improve your opinion of OptinMonster in the future.

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this review.