Support » Plugin: Table Rate Shipping Method for WooCommerce by Flexible Shipping » White cart page

White cart page

  • Resolved callmejud

    (@callmejud)


    1 year ago

    Hello,
    I’m finding an error on the cart page just now.
    This is the website: https://www.llueixvidarural.cat/cistella/ (you should add a product first).

    What happens is:
    1. I add a product on the cart
    2. I go to the cart page
    3. I change the shipping method (by default set to the ecommerce physical address) to this province: Girona, 08600 (city: Berga).
    4. I click on update
    5. The page goes blank (at least the part where the cart has to display)
    https://snipboard.io/hlszQ1.jpg

    6. If I reload, it goes back to the previous address.
    7. It only allows me to switch the shipping address on the checkout page…

    I’ve done many tests by deactivating many plugins but it keeps happening. The only time when it’s fixed is by deactivating the Flexible Shipping plugin 🙁

    Sometimes it looks like it’s fixed but I keep changing the address and it happens again… It was a client who brought this to our attention so I’m pretty concerned. Could you help me please?

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 24 total)
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  • Plugin Contributor grola

    (@grola)

    1 year ago

    Hi,

    white page means a fatal error has occurred.
    Check the server error log and Woocommerce logs: Woocommerce->Status->Logs

    Best regards
    Grzegorz

    Thread Starter callmejud

    (@callmejud)

    1 year ago

    On the logs no fatal error is displayed. This problem is definitely coming from the plugin since when I deactivate it, the problem is gone.

    Can you look at this screenshot? https://snipboard.io/dcbgBE.jpg
    It’s not a fully white page, it’s just the cart that disappears…

    Plugin Contributor grola

    (@grola)

    1 year ago

    We cannot reproduce this problem on your site.
    Are you logged in when this issue occurs?

    Thread Starter callmejud

    (@callmejud)

    1 year ago

    No, I’m in incognito mode 🙁

    Have you tried changing many times the shipping address on the cart page?

    Plugin Contributor grola

    (@grola)

    1 year ago

    Hi,

    we reproduced this problem on you site.
    Can you paste here shipping methods settings in this shipping zone?

    Best regards
    Grzegorz

    Thread Starter callmejud

    (@callmejud)

    1 year ago

    Of course!

    Here’s for zone 1 – Tarragona (by default)
    https://snipboard.io/qcJDIm.jpg
    https://snipboard.io/9btq15.jpg

    And here’s for zone 2 – Barcelona, Girona, Lleida
    https://snipboard.io/bjYD2E.jpg
    https://snipboard.io/ZuirAh.jpg

    Plugin Contributor grola

    (@grola)

    1 year ago

    Everything looks fine. Can you check with another theme, ie. storefront?

    Thread Starter callmejud

    (@callmejud)

    1 year ago

    Done!
    The problem persists 🙁

    Plugin Contributor grola

    (@grola)

    1 year ago

    Thank you. Please temporary disable local pickup shipping method and check without it.

    Thread Starter callmejud

    (@callmejud)

    1 year ago

    Indeed, I tried disabling local pickup with Storefront and also with the previous theme I had installed.

    I think that’s the problem… The conflict between local pickup and flexible shipping.
    Do you think you can find a solution?

    Thanks!

    Plugin Contributor grola

    (@grola)

    1 year ago

    Please paste here local pickup shipping method settings.

    Thread Starter callmejud

    (@callmejud)

    1 year ago

    Sure!

    https://snipboard.io/YE6xAK.jpg

    Plugin Contributor grola

    (@grola)

    1 year ago

    Please change shipping method title from GRATUÏT to GRATUIT and test if it works.

    Thread Starter callmejud

    (@callmejud)

    1 year ago

    I just did. The problem persists.

    Plugin Contributor grola

    (@grola)

    1 year ago

    How is pickup point address displayed? Can you disable it?

Viewing 15 replies - 1 through 15 (of 24 total)
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