Support » Plugin: ReCaptcha v2 for Contact Form 7 » White block instead of recaptcha

  • Resolved Andris Stafeckis

    (@andrisstafeckis)


    The form is in the footer of the page. It is called via “do_shortcut” from template and “<?php wp_footer(); ?>” is after the form. At the moment I have disabled caching plugins.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author IQComputing

    (@iqcomputing)

    Hello,

    Thank you for linking your website for us to view. We do see the correct scripts loading in the correct order and there doesn’t appear to be any Javascript errors in the browser console which are all good signs. It’s currently unclear why it wouldn’t be loading the full reCaptcha so we’re going to suggest some ideas to try:

    1) Try changing the reCaptcha source from google.com to recaptcha.net. You can see the screenshot below on where to make this change:

    https://ps.w.org/wpcf7-recaptcha/assets/screenshot-1.jpg?rev=2153682

    2) Ensure your domain is white-listed, the keys are version 2 keys, and they are correctly input. You can view the Installation tab for full details:

    https://wordpress.org/plugins/wpcf7-recaptcha/#installation

    3) Maybe try installing the WordPress Healthcheck & Troubleshooting plugin and follow their documentation on troubleshooting. This will allow you to safely disable plugins ( Except Contact Form 7 & this plugin ) which will let you know if there’s a plugin conflict or theme conflict. If you find it’s a plugin conflict you can come back and let us know and we’ll be able to advise on how to move forward.

    Sorry about this, not an issue we’ve seen before but hopefully the above options will help narrow down the root cause of the issue. In any case, stay safe and have a wonderful rest of your week!

    Thread Starter Andris Stafeckis

    (@andrisstafeckis)

    @iqcomputing I did try all the suggestions, but nothing helped. Default theme with only CF7 and your plugin enabled – still no result.
    Maybe the problem is that our WP install is built on https://roots.io/bedrock/, which has different folder structure.

    Plugin Author IQComputing

    (@iqcomputing)

    Hello,

    We’re not sure a different folder structure is the issue, but it’s possible. If folder structure was an issue we would expect to see JS errors of reCaptcha not being able to find the callback or not being able to find the file. Maybe enabling PHP errors will shed some light on the root cause.

    If you can’t find a solution or simply don’t have time to debug issues that may involve our plugin we can suggest an alternative that may help:

    https://wordpress.org/plugins/advanced-nocaptcha-recaptcha/

    Thread Starter Andris Stafeckis

    (@andrisstafeckis)

    Thank you for the suggestion! This plugin helped. Pity that only PRO version is for CF7, but I had no choice in this case.

Viewing 4 replies - 1 through 4 (of 4 total)
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