Title: while updating plugin
Last modified: August 19, 2016

---

# while updating plugin

 *  [omarjutt](https://wordpress.org/support/users/omarjutt/)
 * (@omarjutt)
 * [15 years, 11 months ago](https://wordpress.org/support/topic/while-updating-plugin/)
 * while updating plugins
 * > The update process is starting. This process may take awhile on some hosts,
   > so please be patient.
   > Enabling Maintenance mode…
   > Warning: touch() [function.touch]: Unable to create file C:\inetpub\vhosts\
   > chasingeyes.com\httpdocs/wp-content/tmp because Permission denied in C:\inetpub\
   > vhosts\chasingeyes.com\httpdocs\wp-admin\includes\file.php on line 199
   > Warning: fopen(C:\inetpub\vhosts\chasingeyes.com\httpdocs/wp-content/tmp) [
   > function.fopen]: failed to open stream: Permission denied in C:\inetpub\vhosts\
   > chasingeyes.com\httpdocs\wp-admin\includes\class-wp-filesystem-ftpext.php on
   > line 120
   >  Updating Plugin AddToAny: Share/Bookmark/Email Button (1/10) Downloading
   > update from [http://downloads.wordpress.org/plugin/add-to-any.0.9.9.5.7.zip…](http://downloads.wordpress.org/plugin/add-to-any.0.9.9.5.7.zip…)
   > Warning: touch() [function.touch]: Unable to create file C:\inetpub\vhosts\
   > chasingeyes.com\httpdocs/wp-content/add-to-any.tmp because Permission denied
   > in C:\inetpub\vhosts\chasingeyes.com\httpdocs\wp-admin\includes\file.php on
   > line 199
   >  An error occured while updating AddToAny: Share/Bookmark/Email Button:
   > Download failed. Could not create Temporary file..
   > U
 * no idea how to deal with this.
 * Replies will be greatly appreciated

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [15 years, 11 months ago](https://wordpress.org/support/topic/while-updating-plugin/#post-1572319)
 * It’s looks like a server configuration issue. Either contact your hosts or try
   updating your plugins manually using FTP.
 *  [Shane G.](https://wordpress.org/support/users/shane-g-1/)
 * (@shane-g-1)
 * [15 years, 11 months ago](https://wordpress.org/support/topic/while-updating-plugin/#post-1572357)
 * Hi,
 * Contact your hosting service to grant 755 recursive permissions to your blog 
   folders.
 * Thanks,
 * Shane G.
 *  [GeoffreyG](https://wordpress.org/support/users/geoffreyg/)
 * (@geoffreyg)
 * [15 years, 4 months ago](https://wordpress.org/support/topic/while-updating-plugin/#post-1572576)
 * Hi Guys,
 * I solved this problem and wanted to post the solution that worked for me! For
   this particular site, I was using GoDaddy and although the WP site in the ROOT
   dir worked fine for both installing Plugins and Themes, when I setup WP in a 
   subfolder, I would get the WordPress Connection Information Page requesting my
   FTP credentials. Even entering the correct credentials would not work! The problem
   is the permissions for the sub-folder site were not set correctly. So…
 * The Solution with GoDaddy (for me):
    1. Log into your Godaddy Hosting Account.
   2. From the “Hosting Dashboard”, expand the “Content” section and click on the“
   File Manager” button to open the file manager page. 3. On the “File Manager” 
   page, click the check box next to the sub folder that the broken WP site is in,
   so that it is selected. 4. At the top of the file list, click the “Permissions”
   button to open the permissions settings for the folder. 5. Uncheck “Inherit” (
   if is it selected) and click both the “Read” and “Write” options, then click 
   the “OK”.
 * And the new permissions will be set and the WP site should be working correctly!
   Anyway, I hope this helps who ever reads it…this took me nearly a day to figure
   out, so I hope it takes you considerably less! Good Luck…
 * GeoffreyG
    [http://www.ImagineThought.com](http://www.ImagineThought.com)

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘while updating plugin’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 4 participants
 * Last reply from: [GeoffreyG](https://wordpress.org/support/users/geoffreyg/)
 * Last activity: [15 years, 4 months ago](https://wordpress.org/support/topic/while-updating-plugin/#post-1572576)
 * Status: not resolved

## Topics

### Topics with no replies

### Non-support topics

### Resolved topics

### Unresolved topics

### All topics