Title: Which system user for v2?
Last modified: November 26, 2020

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# Which system user for v2?

 *  Resolved [ianpurves](https://wordpress.org/support/users/ianpurves/)
 * (@ianpurves)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/which-system-user-for-v2/)
 * I am trying to configure 2.2.0 plugin. As it stands the Ad Account Manager is
   not connected.
 * In Facebook Business Settings I have two system users …
 * Partner Created System User
    WooCommerce Extension V2 System User
 * … your documentation mentions Partner Created System User which if not configured
   fully but not WooCommerce Extension V2 System User which I assumed was the correct
   system user and is fully configured.
 * Is one or both of these relevant and how should they be configured?
 * Thanks
    Ian

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Denys Zaikin](https://wordpress.org/support/users/zdenys/)
 * (@zdenys)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/which-system-user-for-v2/#post-13715824)
 * Hi there [@ianpurves](https://wordpress.org/support/users/ianpurves/)!
 * Facebook for WooCommerce 2.0 came with some updated functionality and one of 
   the changes introduced was the adding the creation of a system user in the setup
   process that the plugin relies on for tracking Pixel events more accurately (
   server side).
 * System users represent servers or software that make API calls to assets owned
   or managed by a Business Manager. There is [more information here on what these system users do](https://www.facebook.com/business/help/327596604689624?id=2190812977867143).
   Another resource that you may find useful [can be found here](https://developers.facebook.com/docs/marketing-api/system-users/).
 * After updating/installing the plugin above version 2.0, all merchants are required
   to go through a new setup process. In one of the steps, the user is created. 
   The plugin creates the Partner Created System User and relies on that system 
   user for all the information mentioned above. This is the system user that Facebook
   recommends to use. The other user called WooCommerce Extension V2 – Business 
   Manager is also created but it should just be left as it is.
 * I hope that cleared things up. Come back if you have questions.
 * Cheers!
 *  Thread Starter [ianpurves](https://wordpress.org/support/users/ianpurves/)
 * (@ianpurves)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/which-system-user-for-v2/#post-13722650)
 * Thanks … so I have probably “tweeted” these as noting was working and there where
   x2 system users … sorry. How do I get things back to their original state … is
   there a config overview? Delete plugin and reinstall?
    Thanks Ian
 *  Thread Starter [ianpurves](https://wordpress.org/support/users/ianpurves/)
 * (@ianpurves)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/which-system-user-for-v2/#post-13722679)
 * sorry that is tweeked (ie altered) not tweeted
 *  [Sol J. a11n](https://wordpress.org/support/users/solstudioim/)
 * (@solstudioim)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/which-system-user-for-v2/#post-14472025)
 * Hi there,
 * > Thanks … so I have probably “tweeted” these as noting was working and there
   > where x2 system users … sorry. How do I get things back to their original state…
   > is there a config overview? Delete plugin and reinstall?
 * > sorry that is tweeked (ie altered) not tweeted
 * It’s been quite some time since your last post, so I’d suggest removing the old
   WooCommerce Integration and then try a new connection with the latest version
   of the plugin.
 * **Next Steps**
 * **FIRST PART:**
    - Navigate to [https://www.facebook.com/settings?tab=business_tools&ref=settings](https://www.facebook.com/settings?tab=business_tools&ref=settings)
      and then look for **WooCommerce Integration**.
    - Please click in and a popup window will appear, please scroll down and click**
      Remove**, and then confirm by clicking **Remove** again.
 * ⌊https://d.pr/i/b20NbB⌉⌊https://d.pr/i/b20NbB⌉
    Link to image: [https://d.pr/i/b20NbB](https://d.pr/i/b20NbB)
 * It will finally get removed completely so you can make a new integration:
 * ⌊https://d.pr/i/24P3ke⌉⌊https://d.pr/i/24P3ke⌉
    Link to image: [https://d.pr/i/24P3ke](https://d.pr/i/24P3ke)
 * **SECOND PART:**
    - Please deactivate the plugin and then delete it
    - Then install the latest version of the plugin
    - And then access your phpMyAdmin, we’re going to manually remove the database
      left over that’s not yet removed after the deletion.
    - **Please make sure that you create a full database backup before performing
      this step.**
    - Click on `wp_options` table and then search for `wc_facebook_`, once found,
      please select them and delete them.
 * Below is the screencast of the process:
 * ⌊https://d.pr/i/TcWhlr⌉⌊https://d.pr/i/TcWhlr⌉
    Link to image: [https://d.pr/i/TcWhlr](https://d.pr/i/TcWhlr)
 * **THIRD PART:**
    - Once the above steps are done. Please install Facebook for WooCommerce again,
      and activate it.
    - Navigate to Marketing > Facebook, click Get Started.
    - During the process of reconnecting back to Facebook, **please make sure to
      unselect Instagram shopping**, as from my experience, it will trigger an error“
      Something went wrong”, resulting in an unsuccessful setup, especially when
      you don’t have an eligible Instagram account for Instagram Shop, or outside
      the United States:
 * ⌊https://d.pr/i/6Z48pL⌉⌊https://d.pr/i/6Z48pL⌉
    Link to image: [https://d.pr/i/6Z48pL](https://d.pr/i/6Z48pL)
 * Please do the above steps, and let me know how it goes.
 *  [AJ a11n](https://wordpress.org/support/users/amandasjackson/)
 * (@amandasjackson)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/which-system-user-for-v2/#post-14504031)
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   if you have any further questions, you can start a new thread.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Which system user for v2?’ is closed to new replies.

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 * 5 replies
 * 4 participants
 * Last reply from: [AJ a11n](https://wordpress.org/support/users/amandasjackson/)
 * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/which-system-user-for-v2/#post-14504031)
 * Status: resolved