Support » Plugin: Customer Reviews for WooCommerce » Where to change the email footer text?

  • Resolved Indell

    (@indell)


    Hello, and thanks for a great plugin!

    In the footer of the email it says:

    Our postal address is 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom.

    I find that quite confusing for my clients. Can I change it somehow?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author ivole

    (@ivole)

    All the emails are sent from the same email address and I need to make sure that messages are compliant with anti-SPAM policies to have excellent deliverability.

    The requirement of CAN-SPAM Act is to have a physical address in the footer of the email. I cannot verify that all users of the plugin specify a valid address, so I use a default address.

    That makes sense.

    But can I suggest that you would change it to say something like

    This email was sent by Customer Reviews, postal address 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom.

    The potentially confusing part is “Our postal address is…”, which the recipient easily could connect to “us” as in my company.

    Plugin Author ivole

    (@ivole)

    Yes, this text can be adjusted. I will update it in the future version of the plugin. Thanks for the suggestion!

    Sorry to jump in here and hijack, but perhaps you can allow users the option to provide their own email addresses and footer information if they check a box that says, for example, “By choosing this option, I/We agree to comply with the requirements of the CAN-SPAM Act and provide a valid, physical address in the footer section of the email…” I’m not a lawyer, so the wording should be looked at for legality, of course. Perhaps such as option would protect you, the plugin author, from any liability?

Viewing 4 replies - 1 through 4 (of 4 total)
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