Support » Plugin: Form Builder | Create Responsive Contact Forms » Where is the premium support with paid version?

  • Hi,

    over 3 weeks ago I contacted you through the web settler website, I also sent a direct email, with some urgent questions about a bug in the form builder. I never received any reply, while your paid version promises premium support.

    I’m really not happy with this, it’s taking me a lot of valuable working-time to be able to simply contact you and get the support I paid for. This alone justifies a full refund if you ask me.

    There is a bug with the plugin: I created a webform, which received over 90 entries, and 1 out of 10 entries are not registered in the dashboard – they arrive by email in my mailbox, but they are not registered in the Entries Dashboard. This is really time consuming, because this mean I have to manually double check all entries – since 1 out of 10 entries are not registered in the exported cvs file.

    Will this be solved soon?

    And will there be an option to duplicate forms, instead of always having to start building one from scratch?

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  • Plugin Author Umar Bajwa


    Hi @stevenvrancken,

    I apologize for not responding to your support requests.
    We are working to fix this issue and plugin will be updated as soon it is fixed.


    Moderator Jan Dembowski


    Forum Moderator and Brute Squad

    For pro or commercial product support please contact the author directly on their site. This includes any pre-sales topics as well.

    As the author is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 2 replies - 1 through 2 (of 2 total)
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