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[closed] Where do I post feedback or ask questions about the WordPress support forum? (10 posts)

  1. Charles Mabe
    Member
    Posted 11 months ago #

    Where do I post feedback about the WordPress support forum? I don't see any information about where to ask questions about this support forum.

  2. This is the right place. What question or feedback do you have?

  3. Charles Mabe
    Member
    Posted 11 months ago #

    I think one of the moderators is treating me with contempt.

    Either way, I wrote a topic about the need to be able to bump topics (and never actually bumped any, following the rules) in the forums due to the fact that moderators and other people reply to the topic with redundant information, often "did you check the Codex?" when the information is not in the Codex. This makes it so that people skimming the forum index thinks someone already replied to me and I almost never get forum help.

    You see, sometimes I post things that only people who are experienced with WordPress should know, but I never get responses due to other problems. Of course, being a pro-active person, I turn my focus on those other problems first so that things can be better in the future. The post about bumping topics was created for that reason.

    However, this post was deleted sometime after posting. It's possible it was just sent to the spam box, but I have reason to believe this particular moderator deleted it, as he/she replies to me with unhelpful information, deletes posts when I confront him/her about it (although some of the posts deserve deletion), and seems to intercept each and every one of my topics.

    I'm not sure what to do or to think. I've been scouring the web and came to this forums as a last resort, but I keep having trouble even creating or keeping topics and replies. It shouldn't be this hard to get basic WordPress markup validation information...

  4. I think one of the moderators is treating me with contempt.

    I'm sorry you feel that way but that's just not the case. As a moderator myself I have access to the things you've left here too and it really is best that that remains deleted.

    To put it mildly those comments were derogatory and argumentative.

    You may not like my answer but honestly, please read the forum welcome.

    http://codex.wordpress.org/Forum_Welcome

    I wrote a topic about the need to be able to bump topics

    Bumping is not permitted, full stop. Those get deleted when found. You don't have to agree with the forum welcome but everyone is expected to follow it.

    This makes it so that people skimming the forum index thinks someone already replied to me and I almost never get forum help.

    I'm (again) sorry you feel that way but that's not the case. People looking to provide support reply to topics based on the topic title and chime into topics all the time. It's topics that are marked "resolved" that get skipped as, well, those are resolved.

    These are 100% staffed by unpaid volunteers such as yourself and you have to give other people the chance to help you. That includes moderators.

    The moderator in question did reply helpfully with links that could have helped you out. Instead of asking more questions or adding to the topic you replied badly and insultingly and that was deleted.

    It's alright to lose patience sometimes and we all have bad days. But if you cooperate with the other volunteers and work with them then you may get the help you are looking for.

  5. Charles Mabe
    Member
    Posted 11 months ago #

    That's all fine, and yes, I am impatient. But the Forum Welcome post was the one that practically said that topics get replied to when they are seen with no replies on the index, and it implied that the topics with no replies show up higher, although I am not sure if that's the case. Even if I am mistaken, this feels to be backed up by the fact that nobody seems to post on my topics after the moderator intercepts them-- and I'm not just talking about the ones where I start complaining.

    So maybe there just aren't enough people here then, is that it? I can deal with that.

    But the whole situation is kind of like a science: Microsoft Windows puts up hourglasses and spinning wheels to tell users when the machine is doing something, or else it has been proven that most people just go crazy and assume the computer is unresponsive or frozen, clicking their icons several more times and causing more trouble. In the same way, me not knowing how people reply to the forums causes me to lose patience, as I don't know whether I can or should do anything or not to get ANY answer. I admit this impatience is mostly my fault, but I'm just trying to paint a helpful picture.

    Anyway, thank you for your response. I've been getting awfully rude and impatient to everyone online lately, but I'm not a jerk or a bad person. I just hope I don't get banned from everything ever. Maybe I need to take a break from everything...

  6. it implied that the topics with no replies show up higher, although I am not sure if that's the case.

    A lot of people seem confused by this, but it's not confusing, really. It's just people.

    Certainly, there's more questions than there are people to answer them. So it is inevitable that some will get no reply.

    However, it is more often the case that no reply means that the people who have looked at it didn't know the answer or didn't see enough information to spur them to provide a reply requesting more information.

    With specific regards to bumping, we have special views on that, because on these forums, the people who look for questions to answer have a special "No Replies" view that many of them use (myself included), which only shows threads that have no replies yet. As soon as a reply is made, including a "bump", then the question disappears from that list. Which puts bumpers in the awkward position of having made their question much less likely to get an answer.

    Thus, bumps are deleted. They're worthless anyway, by definition, and they're made more worthless in that they don't fit with how many volunteers and helpers on this support forum operate.

    Yes, you may not get an immediate answer. Everybody else has lives too. We don't troll the forums constantly all day looking for people to help. Sorry. Not much we can do about that, everybody has their own other things. What I always tell people to do is to pitch in. If you answer somebody's questions that you know the answers to, then that means there's other people who don't have to answer them and can answer other things. The solution to getting questions answered is to answer more questions, always.

    And use the "Notify me of follow-up posts via email" option, so that when somebody does respond, you'll get an email. No need for impatience.

  7. little sister piggy
    Member
    Posted 7 months ago #

    I have searched the forum; can't find an answer. Now I'm trying to ask a question and there's no link to do that. What I need to know:
    How do I remove image tags from featured photos?
    Site: http://WWW.piggysisters.com

  8. Now I'm trying to ask a question and there's no link to do that.

    Please post your question using this link in the How to and Troubleshooting sub-forum.

    http://wordpress.org/support/forum/how-to-and-troubleshooting#postform

  9. mstioko
    Member
    Posted 6 months ago #

    Where do I go on this site to ask my own questions about wordpress.org. I want to start my own forum for questions I have?

  10. Andrew
    Forum moderator
    Posted 6 months ago #

Topic Closed

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