Plugin Contributor
Ewout
(@pomegranate)
Hi! This is not default output, neither from our plugin, nor WooCommerce itself. This means that there’s a 3rd party plugin involved in this somewhere that’s adding the ‘items list’ there. Without knowing your site setup I don’t know which plugin that could be. If you post the plugins list (copy paste from WooCommerce > Status > Get system report, we only need the “Active Plugins” section), we could take a look at it too.
Thanks for the prompt reply, Ewout. Here are the plugins we’re using. Any help you can provide is appreciated. If not, I can always disable them one by one. But how can I get it to generate the same invoice every time I open it rather than it pulling it from cache?
### Active Plugins (31) ###
Woocommerce – Add Search By Sku To Order Search: by Compiled by John Arcadian
based on code by blacksquare
jibby
helgatheviking
& Nikos – 0.1.0 – Installed version not tested with active version of WooCommerce 4.0
WooCommerce Advanced Product Labels: by BeRocket – 1.2.0.3
Classic Editor: by WordPress Contributors – 1.6
Flexible SSL for CloudFlare: by One Dollar Plugin – 1.3.1
Coming Soon Page, Maintenance Mode & Landing Pages by SeedProd: by SeedProd – 6.0.9.0
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 3.2.6
Elementor Pro: by Elementor.com – 3.0.9
Elementor: by Elementor.com – 3.0.16
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.14.0
HappyForms: by HappyForms – 1.9.27
Elementor – Header, Footer & Blocks: by Brainstorm Force
Nikhil Chavan – 1.5.4
Health Check & Troubleshooting: by The WordPress.org community – 1.4.5
Kadence WooCommerce Email Designer: by Kadence WP – 1.4.4
VarkTech Pricing Deals for WooCommerce: by Vark – 2.0.2.01
Route App: by Route – 1.1.17
Sezzle WooCommerce Payment: by Sezzle – 3.1.4
ShiftNav Pro – Responsive Mobile Menu: by Chris Mavricos
SevenSpark – 1.7.0.1
UpdraftPlus – Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.46
Advanced Shipment Tracking for WooCommerce: by zorem – 3.2.0.1
WooCommerce Admin: by WooCommerce – 1.8.3
Booster for WooCommerce: by Pluggabl LLC – 5.3.6
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.7.3
PPOM for WooCommerce by N-MEDIA: by Najeeb Ahmad – 21.1
WooCommerce Sequential Order Numbers: by SkyVerge – 1.9.5
WooCommerce: by Automattic – 4.8.0
StoreCustomizer: by Kaira – 2.2.3
Wordfence Security: by Wordfence – 7.4.14
Yoast SEO: by Team Yoast – 15.5
WP-Optimize – Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.1.6
SEOPress PRO: by SEOPress – 4.2.1
SEOPress: by SEOPress – 4.2.1
### Inactive Plugins (5) ###
CartFlows: by CartFlows Inc – 1.6.0
Post SMTP: by Yehuda Hassine – 2.0.16
Products Suggestions for WooCommerce: by BeRocket – 3.5.2
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.8
WP File Manager: by mndpsingh287 – 6.9
### Dropin Plugins (1) ###
advanced-cache.php: advanced-cache.php
### Must Use Plugins (1) ###
Health Check Troubleshooting Mode: by – 1.7.2
Plugin Contributor
Ewout
(@pomegranate)
Thanks for posting that. I suspect it may be either Booster for WooCommerce or PPOM for WooCommerce, but that’s just a guess and I’m afraid the only way to find out is to disable plugins one by one like you said.
The plugin does not use any cache, but it does store the invoice settings (like footer, shop address, header logo) in the order data. If you are still testing, you can enable “Test Mode”, this will refresh those settings each time you load the invoice again.
For the “Items list” thing that is not necessary though (unless you actually see that as item meta in the order backend, in which case it is stored in the order and will remain regardless of whether you disable the plugin that added it!).
Thanks again for the prompt reply, Ewout. It’s definitely the PPOM for WooCommerce plugin. Add that to your list of incompatibilities, lol.
Thanks again.
