Support » Plugin: Inbox » Where can I response the customers answers?

  • Resolved raniev

    (@raniev)


    Hi, I can’t find the section where I have to go to answer my clients’ questions. I think it’s in Inbox> Communication, but beyond seeing the messages received, I can’t do anything else. Could you help me? Where can I answer them?

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  • From which page you’re trying to answer the questions? Inbox page will be used for this purpose. All messages will display in inbox page. Use this short code “[WP-INBOX]” in your page, it will start working as expected.

    Plugin Author Fahad Mahmood

    (@fahadmahmood)

    Maybe you were viewing the communication thread from the admin area because admin can view all threads. I agree with @abdulrazzaq4085 that you need to login with the relevant vendor user account so you can see the desired thread on the page which is using this shortcode “[WP-INBOX]”.

    Thank you,
    Fahad

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