Support » Plugin: WordPress Email Marketing Plugin - WP Email Capture » Where are the email addresses?

  • Resolved mburke79

    (@mburke79)


    Hi!

    Ok here is where I am at:
    -plugin installed & activated
    -I’m using Postman SMTP and its configured correctly
    -I created the required pages

    In testing:
    -I enter a name & email address and click send
    -I am correctly rerouted to the sign-up page
    -I correctly receive an email with an address confirmation link
    -I click the link and I am correctly rerouted to the confirmation page

    The problem is the confirmed name/email is not appearing in the “Members” list in the settings, and when I click the “Download CSV” button in the settings, the confirmed email address is not there! All I see is “Name” and “Email” in the table. Any idea why the names/addresses are not appearing in the Members list or the CSV file?

    Thanks!

    • This topic was modified 1 year, 7 months ago by mburke79. Reason: additional information

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 23 total)
  • Plugin Author Rhys Wynne

    (@rhyswynne)

    Hi There,

    Strange. It appears to work and tested on a local version.

    Hmmmm…not sure. My guess is that for some reason it’s not writing changes to the database. My guess could be possibly that the tables aren’t present.

    Go to your admin page (/wp-admin/) and then add options.php to the end. so your URL will be [yourdomainname.com]/wp-admin/options.php. Do a search for wp_email_capture_db_version. What number is it?

    Hey Rhys,

    Thank you for the prompt reply!

    Its version 3.5.

    Thanks
    Mike

    Plugin Author Rhys Wynne

    (@rhyswynne)

    Hi Mike,

    Could you do the following please.

    1. MAKE A BACKUP
    2. Could you return to that page and change 3.5 to something like 3.4 please on that page (click save at the bottom).
    3. Test again.

    Thanks!

    Rhys

    Hey Rhys,

    No go. I changed it to 3.4. I submitted the form, and it appeared in the “unconfirmed” notification – so I went to my email and confirmed, and it disappeared from the “unconfirmed” but its not in the members list.

    One additional piece of information that seems pertinent. Whenever I change the settings – either in the plugin settings or for example when I changed the 3.5 to 3.4 per your instructions, I get an error that says “how long do you want to keep data on your servers? Must be a number.” or something to that effect. However I don’t see this option anywhere so I have just been ignoring it…

    Whats next?

    Thanks
    Mike

    Plugin Author Rhys Wynne

    (@rhyswynne)

    Hi Mike,

    Could you provide a screenshot please?

    Thanks

    Rhys

    Plugin Author Rhys Wynne

    (@rhyswynne)

    Happy 4th of July 🙂

    Thanks for that screenshot. Could you take a screenshot a bit further down. Especially surrounding the GDPR settings. I feel that could be causing you an issue.

    Thanks!

    Rhys

    Plugin Author Rhys Wynne

    (@rhyswynne)

    Hi Mike,

    Good.

    Could you for now, do the following:-

    1. Click the GDPR button.
    2. Set the time for deletion to be 99999 months.
    3. Test again.

    Thanks!

    Hey Rhys,

    No effect 🙁

    Plugin Author Rhys Wynne

    (@rhyswynne)

    Hmmm….

    I must say I’m running out of ideas sorry.

    Could you ask your host if there’s a table with wp_wp_email_capture_registered_members (it may not have wp_). If you are familiar with PhpMyAdmin, you may be able to get in to view it yourself (again, I’m assuming knowledge!)

    On the plus side: I fixed the error you were having, that will be in WP Email Capture 3.5.3.

    Hey Rhys,

    I know enough to be able to check PhPMyAdmin. I see a table called “wp_email_capture_temp_members” but the not the one you mentioned.

    Is it pretty simple to add a table? Should I try deleting the plugin and re-installing? Maybe by a .zip file instead of the repository?

    Hi!
    I installed it today, I followed all the described steps and I have the same problem. I did all the procedure indicated here and it did not work.

    The problem is the confirmed name/email is not appearing in the “Members” list in the settings, and when I click the “Download CSV” button in the settings, the confirmed email address is not there! All I see is “Name” and “Email” in the table.

    In phpmyadmin I also only see the table: “wp_email_capture_temp_members” and the table does not appear “wp_wp_email_capture_registered_members”

    Thanks!

    Plugin Author Rhys Wynne

    (@rhyswynne)

    Hi Both,

    Interesting. Really silly question, the temp table, is it called wp_email_capture_temp_members or does it end with wp_email_capture_temp_members (so it has something at the beginning like wp_)? WordPress generally has at the beginning of all it’s tables a prefix (so wp_posts is the posts table with the default prefix).

    And there is nothing that is wp_email_capture_registered_members at all?

    Also, it would be good to know your hosts please 🙂

    Thanks!

    Rhys

    • This reply was modified 1 year, 7 months ago by Rhys Wynne.
    • This reply was modified 1 year, 7 months ago by Rhys Wynne.

    Hey Rhys,

    First, let me say I appreciate your continued support on this. You have a 5 star rating from me regardless of the outcome.

    Now, I don’t fully understand your question so I took a screenshot of the PHPMyAdmin. The host is 1and1.com

    https://ariellasmiracle.com/wp-content/uploads/2018/07/screen-shot-2018-07-05-at-11.41.33-am.png

    I hope that helps…
    Mike

Viewing 15 replies - 1 through 15 (of 23 total)
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