Where can we see the website in question?
Sorry I forgot to include de website link, here is the page with the form:
https://checkupmedicina.com.br/pre-cadastro-cliente-unimed/
What other plugins and theme do you use on the site?
I use:
Admin Columns Pro
Admin Menu Editor
Advanced CF7 DB
Advanced Cron Manager
Advanced Custom Fields
Advanced Custom Fields PRO
Advanced Custom Fields: Font Awesome
All-In-One Security (AIOS)
Conditional Fields for Contact Form 7
Contact Form 7
Custom Post Type UI
Duplicate Page or Post
Duplicate Post Page Menu & Custom Post Type
Easy WP SMTP
GDPR Cookie Compliance
Gutena Forms - Contact Forms Block
Ivory Search
Post Types Order
PostX
Redirection
Search & Filter
Simple Custom Post Order
Site Kit by Google
SVG Support
VK Filter Search
WP All Import
WP All Import Pro
WP Bulk Delete
WP Fastest Cache
WP Migrate Lite
WPCode Lite
WPIDE - File Manager & Code Editor
and
XML Sitemap & Google News
-
This reply was modified 1 month, 1 week ago by
arthurniro.
I asked which design theme you use for the site, but it’s OK, from the HTML source of the page, you seem to use a theme named “Checkup”, guessing it is your original one.
Try switching to the default theme, deactivating all plugins excluding Contact Form 7 and Site Kit by Google, and clearing all cache data.
Why you are advised to deactivate plugins and switch to the default theme.
I tried and it works, thank you for the help