Support » Plugin: Simple Share Buttons Adder » When update to 6.3.2 cannot access site

  • blkcatgal

    (@blkcatgal)



    Hi there. I just tried to update to the newest version 6.3.2 and my site became unaccessible. I get the following error message:
    Parse error: syntax error, unexpected T_FUNCTION in /home/content/54/2776154/html/wp-content/plugins/simple-share-buttons-adder/inc/ssba_styles.php on line 19

    I had to revert back to the previous version in order to access my site again. Can you please tell me how to fix this?

    Thank you.

Viewing 11 replies - 1 through 11 (of 11 total)
  • joshguss

    (@joshguss)

    A client of mine had the same issue on their site. Went ahead and deactivated the plugin for now. Can you advise as to when this might be resolved?

    janh52

    (@janh52)

    How do you deactivate the plug-in when the site is crashed and you can’t get into admin? Help!

    joshguss

    (@joshguss)

    You can FTP into the server for you site and navigate to plugins folder (inside the wp-content folder), find the problem plugin folder (in this case simple-share-buttons-adder) and rename the folder. I usually just add an underscore in front of the name. This will cause the site to automatically deactivate the plugin. Once you have confirmed you are able to access the site again, I would then go back via FTP and rename the folder back to the original name but keep the plugin deactivated until we have heard back from the developer about a fix.

    blkcatgal

    (@blkcatgal)

    Glad to know I’m not the only one having this problem.

    I couldn’t access my site, so I went in via FTP and uploaded the simple share adder button folder for the previous version that I had in a backup. I was able to access my site again and I left the plugin as is (previous version). But I too would like to know when this issue will be resolved.

    leon2107

    (@leon2107)

    I also have the same problem on my site, you could share your files, please. I can not find the previous version anywhere

    Thank you!

    Plugin Author Simple Share

    (@davidoffneal)

    Hi all,

    Thank you for reporting on this issue, sorry to hear the latest version is causing issues.

    This issue relates to the PHP version currently installed on your web hosting server.
    At Simple Share Buttons, we recommend using PHP 5.4 or higher, but currently support version 5.3+

    WordPress recommends using updated versions of PHP as well:
    https://wordpress.org/about/requirements/

    Please reach out to your hosting providers/check within your server settings to see what version you currently run.

    If you’re still having issues with the update, the next best thing would be to downgrade back to an older version of Simple Share Buttons Adder. There’s no current fix for this error, but our engineering team has been alerted.

    Please let us know if you have any other questions.

    izamarvirafuentes

    (@izamarvirafuentes)

    @davidoffneal

    …the next best thing would be to downgrade back to an older version of Simple Share Buttons Adder.

    Where can I download previous versions? I can’t find it ANYWHERE :((

    This plugin is perfect! But the update broke my site.

    Same issue. Just letting you know you are not alone. Not a PHP version issue.

    Updating my php version corrected the problem for me.

    Still having the issue on several sites. I think I’ll need to stop using this plugin.

Viewing 11 replies - 1 through 11 (of 11 total)
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