Support » Plugin: 10WebAnalytics » When press Reauthenticate nothing happens

  • Resolved espanolesdeapie


    Hello, I have problems with the plugin. When I go to ‘Refresh user info’ and press ‘Reauthenticate’ a new window is opened. I choose the google account and copy-paste the code. Then I click on submit and the button ‘Reauthenticate’ appears again

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  • Hi,

    We are sorry for the inconvenience.

    Could you please specify which version of the plugin are you using?

    We will do our best to solve the issue asap.

    Thanks. Have a wonderful day.

    I have the 1.2.1 version. Which could be the problem?
    Thank you


    Thanks for the information.

    Please note that the “Reauthenticate” button should appear again after the steps of the authentication. It is not an issue of the plugin, in the case you are properly authenticated and connected. In our case, the button is appearing too. Please see here.


    I have no Analytics data and the popup doesn’t show either.
    Can you already tell something about the error or how long the solution will take?



    We are terribly sorry for the inconvenience.

    Could we have a closer look at the described issues? Please contact our support team using the following email address:

    Thanks. Have a nice day.

Viewing 5 replies - 1 through 5 (of 5 total)
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