Same issue with 2.7.9.1. WordPress and all other plugins are latest versions.
Hello @aboozaresmaili
I tried to replicate this in a site of mine, using no other plugin and default TwentySeventeen theme, with no avail.
https://monosnap.com/file/Cnx1Si7j5tQ27XYe6tJutUFbgM8pRS
Could you please proceed with a conflict test? First create a recent backup in case you lose any settings during the test and have to restore to a previous working state.
Then deactivate all plugins and MU-plugins apart from Smush, activate a default theme like TwentySeventeen, clear all caches and check again if the issue is still there. If not, it means that something is conflicting, so start activating the remaining plugins and theme, one by one this time, checking every time for the reported issue, until you reproduce the issue, thus finding the conflicted combination. The following flow chart image can assist you during this test: https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif
If this is a live website with traffic, I’d rather advice to create a staging environment, meaning a complete and exact copy of this installation into another location/folder in the same server, using a separate database, and perform the test in there instead without worrying about live site.
Reference: https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-2
Dear @mparryatl,
could you please follow above steps too and create a separate topic for your site, so you follow forums regulations? 🙂
https://make.wordpress.org/support/handbook/forum-welcome/#post-in-the-best-place
Warm regards,
Dimitris
@aboozaresmaili, Hope this helps… I ran 4.9.6 upgrade right before updating the plugin. Chrome Developer Tools began showing an error when trying to load admin-ajax.php. Once Chrome’s cache was empty, the media popover began working again.
@mparryatl Thanks for help. plug-in work correctly after i do your help. Thanks a lot
Appreciate the cooperation and good news here! 🙂
Cheers,
Dimitris
