Support » Plugin: GiveWP - Donation Plugin and Fundraising Platform » When logged in, donation information disappears

  • I’m having an odd issue with recurring donations. If I’ve already created a user, and I login to make another donation, the Personal Info and Credit Card Info fields disappear, and also the Submit Donation Button, and only a “0” appears. If you refresh the page they reappear, but in case the donor doesn’t try that, they won’t be able to make a donation. Help please.

    Thanks for the quick responses before. The site is chanevada.org/donate-online.

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  • Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Hi there,

    Since you are a paying customer, we can help you much better at our Priority Support Form:
    https://givewp.com/support

    Most likely that is a caching issue, but we’ll need additional information in order to see the problem live and replicate it reliably. Please provide as much detail as you can in your Priority ticket so we can address it.

    Thanks!

Viewing 1 replies (of 1 total)
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