When I Try To Login To JetPack I Get: “secret_1” parameter is malformed.

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  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    7 years, 2 months ago

    Your site doesn’t seem to be properly connected to WordPress.com at the moment. Could you try the following:

    1) Log in using your regular account credentials instead of using the WordPress.com log option.
    2) Go the Jetpack menu in your dashboard
    3) Click on “Disconnect Site from WordPress.com” at the bottom of the page if your site is currently connected to WordPress.com.
    4) Confirm the disconnection.
    5) Click on the Connect button to connect your site to WordPress.com again.

    If that doesn’t help, can you please use Jetpack’s Debugger module to send us some more information about your site?

    1. Go to the Jetpack page in your dashboard.
    2. Click on the Debug link appearing at the bottom of the page.
    3. Click the link that says “click here to contact Jetpack support.”
    4. Fill in the description box and your name and email address.
    5. Click the “Contact Support” button to send us the debug results privately. It’s best not to post this information on public forums, as it contains private details about your site.

    Thanks!

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