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When I Try To Activate - Get this Error (4 posts)

  1. mibtp
    Member
    Posted 11 months ago #

    I installed, but when I clicked on the ACTIVATE button, I got this:

    Fatal error: Cannot redeclare ShowTinyMCE() (previously declared in /home2/thebroad/public_html/patricewilliamsmarks/wp-content/plugins/optinbar/includes/admin/admin.php:52) in /home2/thebroad/public_html/patricewilliamsmarks/wp-content/plugins/player/Player.php on line 3517

    I have WP 3.8.1

    https://wordpress.org/plugins/player/

  2. webdorado
    Member
    Plugin Author

    Posted 10 months ago #

    Dear mibtp,
    Could you please give us (to info@web-dorado.com) admin and FTP access to your site, by indicating the forum post link in your email subject. We'll try to fix the problem as soon as possible.

  3. esmi
    Forum Moderator
    Posted 10 months ago #

    @webdorado: Sorry but that's not cool and really goes too far. Accessing a user's system like this makes you responsible for that user's system. If you make changes and something breaks later on as a result, then it is your fault.

    Get information, ask for log data, have the user contact you & seek copies of the PHP files. Look but don't touch. If your code is the problem, then produce a fix and post it here. If the theme or another plugin is at fault, then inform the user, suggest a fix, offer to contact the other developer and/or update your FAQ.

    But do not try to make changes to the user's files in this way. That's really going too far outside of your area of responsibility.

  4. mibtp
    Member
    Posted 10 months ago #

    It's been 2 weeks. I've moved on.

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