Support » Plugin: Jetpack by » When exactly are notifications triggered?

  • Resolved Kara


    We recently had a new post notification accidentally sent out to one of our subscriber lists. This got me wondering what exactly triggers notifications to be sent? I understand that at some level the subscriber controls settings (such as how often they receive posts) but when are these notifications “queued” so to speak?

    As I understand it, it’s any post added that has not already been seen by So this would include any “new” posts even if they are added retroactively with past dates.

    However, custom post types, page updates, and private or unpublished posts will not be sent out to subscribers.

    Is this correct? If so is there anyway to confirm that a notification should be sent for a post? Or is it all just automagic?

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  • Plugin Contributor Jeremy Herve


    Jetpack Mechanic 🚀

    You’re 100% correct; only newly published posts are sent to your subscribers:

    • They have to be Posts, not Pages or Custom Post Types. We’re working on adding CPT support to Subscriptions, but we still have some work to do there.
    • The Posts shouldn’t be private or password protected
    • They shouldn’t have been already published in the past. Updating a post’s publishing date to re-trigger the email notifications won’t work.
    • The Subscriptions module has to be active on your site.

    I hope this helps.

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