When customizing a theme, all information is duplicated in the last level tabs

  • Resolved mosyax

    (@mosyax)


    6 months, 3 weeks ago

    Hello! I really love your plugin! He is wonderful in everything. But today I ran into a problem. When customizing a theme, the settings are duplicated in the tabs. I noticed this after I installed a child theme (using the built-in theme function). Perhaps the problem existed before, but I don’t know about it. The site has Wooсommers and Polylang plugins installed, among other things. When installing a child theme, there is a problem with the layout on pages with a primary language; on pages with a secondary language, everything was displayed as it should. When customizing, all information is duplicated in the last level tabs. I deleted the child theme, but the problem with duplication during customization remained. Today there was a theme update, I rolled back to the previous version, the error persisted. After that, I updated all the plugins, deactivated everything except WooCommerce, the error persisted. A critical error occurred when deactivating WooCommerce. I fixed the error via FTP. All plugins are deactivated, the problem with customization remains. Removing and reinstalling the theme does not bring any results; apparently, the settings are saved. I cleared the browser cache, there are no caching plugins on the site.
    I hope very much for your help! Thank you in advance. Regards, Tatiana.

    • This topic was modified 6 months, 3 weeks ago by mosyax.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter mosyax

    (@mosyax)

    6 months, 3 weeks ago

    It seems that I understood why only the pages of the main language had problems with the layout.))) The pages of the secondary language use the Elementor template.
    Regards, Tatiana.

    Thread Starter mosyax

    (@mosyax)

    6 months, 3 weeks ago

    Please help me figure out what’s going on and how I can fix the problem of duplicating settings. I see the support is not responding to my message.

    Regards, Tatiana.

    Thread Starter mosyax

    (@mosyax)

    6 months, 2 weeks ago

    Thanks a lot. I see that an update has been released that solves my problem. Installed, problem solved! Thank you!

    Shahin

    (@skalanter)

    6 months, 2 weeks ago

    Hello @mosyax,

    Sorry for the late reply.
    And thank you for using OceanWP, and I appreciate your feedback.

    Don’t hesitate to ask if you have any questions about our products.

    Best Regards

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘When customizing a theme, all information is duplicated in the last level tabs’ is closed to new replies.