Support » Plugin: WooCommerce PayPal Checkout Payment Gateway » When customer cancelled payment then cart is empty and order completed

  • Resolved bburn

    (@bburn)


    Hello,

    When customer cancelled payment, then the cart is empty and order completed.
    Is that wanted or can i change this anyhow?
    The customer should still see the products in his cart and the order should not be completed.

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  • Plugin Support nixiack8

    (@nixiack8)

    Hi @bburn,

    When customer cancelled payment, then the cart is empty and order completed.

    When is the customer cancelling? Are they just closing the modal window or are they going through the process and then cancelling the entire order? Typically the Cart will stay with the order, I have tested this on my test site and the Cart stays.

    If the Cart is clearing after the order is cancelled, do you have a theme that overrides the Cart or Checkout pages? If so, please change the theme to Storefront or TwentySeventeen and then do a test and let me know if it still behaves that way.

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