Support » Plugin: BackUpWordPress » when back up, it shows"php: ZipArchive::close() "

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author katmoody

    (@katmoody)

    Hi there –

    Our plugin uses two different options for file backup –

    1. Unix Zip Command, or;
    2. ZipArchive function, using php function proc_open

    The error you’re displaying means that the ZipArchive option isn’t working, and since that is the fallback method the Unix Zip command is either also not installed or not available.

    You should talk with your host to ask about these two options and see if there is something that they can install or reinstall (in case of some error) for either of those options. Otherwise the plugin won’t work, unfortunately.

    I’m sorry for the inconvenience. 🙁
    Kat

    Hello,

    I have the same error message but I can back my website.
    Any help please??

    Plugin Author katmoody

    (@katmoody)

    Hey there @hamdi365

    As I mentioned in the reply above yours, our plugin uses two different options to zip files. The error will display even if the second option is available. So if your site is backing up regularly and those backups are complete, you’re good to go and can ignore this error. We’re working on better error message handling for a future release already, but I’ll make a note of this to ensure we focus on including it as soon as we can!

    Kat

Viewing 3 replies - 1 through 3 (of 3 total)
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