Support » Plugin: First Order Discount » WHEN AND HOW THE DISCOUNT IS COMUNICATE TO THE CUSTOMER?

  • Resolved AngeloLazzari

    (@angelolazzari)


    Hi, thanks for the plugin idea, but i have a question (i tried the plugin before but i cannot see the discount)…:

    When and how the discount is comunicate to the customer?

    I tried to create an order, complete it but no discount is generated…i’m using the last version of WP, Woocommerce and of your plugin.

    Thank you very much
    Angelo

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Andriyan Anton

    (@multara)

    Hi, I’m sorry to be late with the reply.

    You create an account on your site or make order like guest? Or maybe you didn’t config plugin https://ps.w.org/first-order-discount/assets/screenshot-1.png

    Hi, no problem for the delayed response.

    But, i had config the plugin, enabled it but i didn’t work.

    Now i did again the test:
    – create a new order
    – i completed the order from woocommerce order admin
    – the completed order mail arrived to the customer….

    but the duscount is not generated…and no email arrives to the customer after the complete order…

    Thanks

    ah, i undestood now, you have to be a registered customer! … i think would be a feature to add the possibility to select if the admin can specify if a guest order discaount is enabled too!

    Angelo

    i did a new order with a brand new registered new customer but no mail arrives…

    Plugin Author Andriyan Anton

    (@multara)

    Hi, you could config e-mail for customer in your woocommerce setting.
    Unfortunately, I can’t create discount for guests order, because WordPress couldn’t count orders for them. And they can clean cookies and each they order will be first for WordPress.

    I hope I helped you 🙂
    Thanks for the question.

    oh i’m so sorry i thought it was a discount (coupon) sent by email if the customer did his first order so … actually a discount for the next order… but no, it is an automatic discount for the first order… ok ok… now i understood, i’m sorry for your time spent on this ticket.

    Thank you very much
    Angelo

Viewing 6 replies - 1 through 6 (of 6 total)
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