When adding an all-bug attribute

  • carriedheart27

    (@carriedheart27)


    2 years, 3 months ago

    All’s well for programming, although we have to refresh the page for the tab to appear in the variations, but when we need to add a variant to a product it no longer appears if we choose image. So with each new color I have to redo everything

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Tarek Aziz

    (@tarekht)

    2 years, 3 months ago

    Hello there,

    Thank you very much for reaching out to us 🙂

    I have thoroughly read your message and reviewed the page you shared above.

    But unfortunately, the issue you described above is not completely clear to us.

    Could you please clarify the issue a little more? A screenshot or a video demonstrating the problem would help us understand the issue better.

    This way, we can provide you with a more precise and effective solution.

    Best regards,
    Tarek Aziz

    Thread Starter carriedheart27

    (@carriedheart27)

    2 years, 3 months ago

    When an attribute is added to product variations, your plugin doesn’t appear right away. Would you like admin access? That would be simpler. Here’s the url where the last variation added doesn’t appear

    we have to delete everything and start again from the beginning…. :

    https://carriedheart.com/produit/neko-tai-mei-tai-toddler-nekoslings/

    and it’s not from the image as it appears under other products with the same variant :

    https://carriedheart.com/produit/half-buckle-toddler/

    Thread Starter carriedheart27

    (@carriedheart27)

    2 years, 3 months ago

    https://drive.google.com/drive/folders/1REyL3gXG95rByDX4guCBUDC3N6FTFZrL?usp=sharing

    Tarek Aziz

    (@tarekht)

    2 years, 3 months ago

    Hi @carriedheart27,

    Thank you very much for your response 🙂

    I am sorry to hear about the difficulty you are having with the product variation display.

    Please note that asking for or sharing login credentials/admin access is against the guidelines of this support forum.

    Anyway, I have reviewed the screenshots you shared above, but unfortunately, the issue is still unclear to me.

    Would it be possible for you to make a short video demonstrating the problem? Alternatively, you can simply just create a ticket via our support center.

    https://hasthemes.com/contact-us/

    Our dedicated support team would like to investigate the issue thoroughly so that they can identify its root cause and provide you with a precise workaround.

    I hope this helps!

    If you have any questions, please don’t hesitate to let me know.

    Kindest regards,
    Tarek Aziz

    • This reply was modified 2 years, 3 months ago by Tarek Aziz.
    Thread Starter carriedheart27

    (@carriedheart27)

    2 years, 2 months ago

    Hi Tarek, I’ve already tried to take a video, could we call you? Do you have special support?

    Tarek Aziz

    (@tarekht)

    2 years, 2 months ago

    Hi there,

    I believe it’d be even better if you could just make a video using Loom and share the link with us.

    This way, we can understand the issue better and will be able to offer an effective solution to this.

    Alternatively, you can simply open a ticket via our support center and one of our support representatives will thoroughly investigate the issue to find a resolution.

    I hope this helps!

    Looking forward to your kind response 🙂

    Best regards,
    Tarek Aziz

Viewing 6 replies - 1 through 6 (of 6 total)

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