Support » Plugin: BackUpWordPress » When activated, my admin panel goes all white and shows nothing

  • When this plugin is activated, it basically just breaks my entire admin panel – it’s all just a white page – no error or anything. It happened immediately after activation and was resolved by simply deleting the plugin via FTP (which less savvy users wouldn’t know to do). Be careful!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author katmoody

    (@katmoody)

    Hey there @advantagen – I’m sorry you experienced this issue. It sounds like you might have run into a memory limit, but it’s difficult to tell without any error message. Are you able to tell me anything else that might help us in troubleshooting this further?

    – Your host and hosting plan if possible?
    – Were you on the newest WP version?
    – Was this the newest version of our plugin that caused this issue?

    Feel free to email us at backupwordpress@hmn.md if you’d be more comfortable responding privately.

    Again, I’m sorry you experienced issues with our plugin. We strive to update frequently and work consistently on any known issues. 🙁

    Kat

    Thanks for your reply, Kat.

    I’ll email you and report back here if we find any solution.

Viewing 2 replies - 1 through 2 (of 2 total)
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