Whatsapp icon is not sticky anymore

  • Resolved ylyas

    (@ylyas)


    1 year, 9 months ago

    I have installed Elementor Pro and my whatsapp icon (your plugin) went to the bottom, it is not sticky anymore.
    I wrote to Elementor Pro support service and they told me that I have to tell you about this problem.
    Here is their message:
    Since you’re using third-party plugins for that section, I would suggest that you refer to their support in order to customize the window as you wish. I see that it is added through the plugin settings and not using the Elementor.

    I checked that on different devices, including the ones you provided in the screenshot and the behavior is the same on all of them – the window is displayed at the page bottom. So, it is possible that some specific options for the plugin should be changed.

    Unfortunately, we do not provide support for third-party plugins as we do not know all the features and functionalities they have. It would be best to contact the support of this plugin and ask them for help as they have all the information on the inner workings of the plugin and the features it provides.

    Then I told them that everything worked well before and only after installing Elementor Pro it happened. They replied:

    It can happen that some plugins are not fully compatible with Elementor and that can cause conflict. Therefore, we advise reaching out to the support of the plugin, since we are not familiar with all available functionalities and inner workings.

    Also, you can check other whatsapp plugins.

    I don’t need another plugin, I love yours, please help me to solve this problem.

    I have tried this:

    * default: before v4.4 1000, after v4.4 9999 */
    .joinchat {
    z-index: 99999;
    }

    but it didn’t help

    I want it to be sticky as before

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Creame

    (@creapuntome)

    1 year, 9 months ago

    Hi, there is a conflict with your theme styles.

    Try adding this CSS in Appearance > Customize > Additional CSS:

    @media (max-width: 767px) {
  .page-area {
    transform: none;
    -webkit-transform: none;
  }
}
    Thread Starter ylyas

    (@ylyas)

    1 year, 9 months ago

    everything is great now!
    It also raised cookie consent bar))))) thanks a looottt
    Love your plugin and support service!

    Plugin Contributor davidlillo

    (@davidlillo)

    1 year, 9 months ago

    Great @ylyas, thank you for your kind words.

Viewing 3 replies - 1 through 3 (of 3 total)
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