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Whatever You Do, Do NOT Go Pro! (2 posts)

  1. steveraven
    Member
    Posted 1 year ago #

    I've been holding back on this review until the support team got back to me. Now they have, I can give a full account.

    I tried out the free version which seemed to do as I wanted, so I then upgraded to the pro version, which announces more features, and more importantly for what I needed, multiple pictures within a grid gallery.

    I had nothing but problems with this new version, Ghozi Labs saying that I must deactivate one of my paying clients' favourite features for their gallery to work.

    When I announced that this was impossible, they said that there was a 'work around' if I were to grant admin access to my website.

    After noticing that they had indeed logged in and nothing had been done, I revoked the account after their office closing hours and wrote to them again today, saying that as a work-around had not been found, could I have a refund?

    I received the following reply:

    "This issue because the following conflict:
    conflict with your theme where it load jQuery script outside from wordpress.

    jQuery library and its not recommended by wordpress.

    Javascript error caused by other plugin (third party)

    With details above, we cannot refund your money."

    So from that, we can see that even though the free version worked fine, an upgrade to the paid version will quite possibly leave you with a piece of junk if you have any other plugins installed.

    Hey, I'm not devastated at losing $24 to Ghozi Labs, but I just thought that people should be made aware of the type of company that they might end up dealing with.

  2. steveraven
    Member
    Posted 1 year ago #

    As a postscript:

    It may well be noted that the problems I had were with the Pro version, rather than the free version available from the WordPress repository.

    I feel that as a stripped down version is available for free, with the promise of so much more if you upgrade to pro, and that there are copious amounts of adverts within the free version that announce this, it is only right that anything advertised within a free version of ANY plugin that also has an enhanced version available, should be eligible for further comments in order that prospective buyers can get the full unbiased picture should they wish to try this upgrade.

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