Support » Plugin: WP Customer Reviews » What to do if you lost your reviews

  • ResolvedPlugin Author gowebsol

    (@gowebsol)



    If you lost your reviews when upgrading to verison 3.xx it was likely because the reviews were not enabled on the page where you had the shortcode, so the upgrade script couldn’t detect which page your reviews were associated with.

    Steps to bring back your reviews:

    Step 1:
    Try going into your Reviews page of your website, edit the page, and scroll down to the WP Customer Reviews section on the edit page screen. There is a checkbox to enable the plugin for the page. Check it and see if they come back.

    Step 2:
    If that fails, you can revert back to 2.x and skip updates to 3.xx until VERSION 3.0.2. Here are instructions on how to do this: https://wordpress.org/support/topic/how-to-downgrade-to-2x

    As of today, we are testing version 3.0.2 which will correctly import the reviews from version 2.xx or fix missing reviews in 3.xx.

    https://wordpress.org/plugins/wp-customer-reviews/

Viewing 6 replies - 1 through 6 (of 6 total)
  • How long until you think 3.0.2 will be out? Just wondering when I should look for it. Thank you btw for putting this up you saved my Reviews page. 🙂

    Plugin Author Aaron Queen

    (@bompus)

    Submit a ticket @ https://competelab.fogbugz.com/default.asp?pg=pgPublicEdit and state your issue. I’ll send anybody who does so a link to beta test 3.0.2 and make sure it fixes your issue before it goes out to everybody.

    Plugin Author Aaron Queen

    (@bompus)

    Version 3.0.2 has been released. If you have the missing / duplicate review issue, go to the “Tools” tab on the plugin settings page to resolve.

    Does anyone know the location of the file holding the data for the actual reviews ?

    Plugin Author gowebsol

    (@gowebsol)

    It’s not in a file per se, it’s in in the database in a table named wp_wpcreviews.

    That’s great cheers,
    If you open the database in wordpad, and do a search for wp-wpcreviews , the reviews are all there in a table format,
    quite easy then to copy and paste the section and re-insert the reviews directly into the WP account.

    Thanks for the help,

Viewing 6 replies - 1 through 6 (of 6 total)
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