Title: What port for connecting to noc1.wordfence.com   500 internal error
Last modified: August 21, 2016

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# What port for connecting to noc1.wordfence.com 500 internal error

 *  [tomcho](https://wordpress.org/support/users/tomcho/)
 * (@tomcho)
 * [12 years ago](https://wordpress.org/support/topic/what-port/)
 * I’ve been a happy Wordfence user for the last 6 months at least. But tonight 
   I upgraded to the latest version and it seemed like all my settings for the plugin
   were lost. I was asked to take the Wordfence tour and even though I tried to 
   end the tour on numerous occasions, the prompts for the tour kept showing up.
 * My email address for receiving notifications had also disappeared and the settings
   for Wordfence protection were set at 0 level. When I tried to enter my email 
   address and set the protection level again, I got a 500 internal server error
   and I had to contact my host, who had to kill several unidentifiable PHP processes
   to prevent the 500 error.
 * One other thing I also noticed was that I received this message:
 * > “Wordfence could not get an API key from the Wordfence scanning servers when
   > it activated. You can try to fix this by going to the Wordfence “options” page
   > and hitting “Save Changes”. This will cause Wordfence to retry fetching an 
   > API key for you. If you keep seeing this error it usually means your WordPress
   > server can’t connect to our scanning servers. You can try asking your WordPress
   > host to allow your WordPress server to connect to noc1.wordfence.com.”
 * I asked my host about connecting to noc1.wordfence.com and was told:
 * “That would depend on what port it is attempting to connect through, it is likely
   that our firewall is blocking it depending on the port”
 * Can you please let me know the port and provide any other advice? Hoping you 
   can help.
 * [https://wordpress.org/plugins/wordfence/](https://wordpress.org/plugins/wordfence/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Thread Starter [tomcho](https://wordpress.org/support/users/tomcho/)
 * (@tomcho)
 * [12 years ago](https://wordpress.org/support/topic/what-port/#post-4912918)
 * PS My host said that I was getting the 500 internal error because my account 
   was hitting its memory limit.
 *  Thread Starter [tomcho](https://wordpress.org/support/users/tomcho/)
 * (@tomcho)
 * [12 years ago](https://wordpress.org/support/topic/what-port/#post-4912919)
 * PPS At this point, I’ve deactivated the plugin to avoid getting the 500 error.
 *  Thread Starter [tomcho](https://wordpress.org/support/users/tomcho/)
 * (@tomcho)
 * [12 years ago](https://wordpress.org/support/topic/what-port/#post-4912988)
 * I tried to reactivate the plugin. I’m not getting a 500 error any more but I 
   still can’t get an API key and whenever I try to enter my email address for notifications
   and set the protection level, I get a message saying:
 * > **Please reload this page**
   >  You selected a config option that requires a page
   > reload. Click the button below to reload this page to update the menu.
 * And when I click the “Reload page” button, I am just taken back to the same Wordfrence
   Options page with the same problem that keeps recurring .
 *  [Radices](https://wordpress.org/support/users/radices/)
 * (@radices)
 * [12 years ago](https://wordpress.org/support/topic/what-port/#post-4913087)
 * The port is 9050.
 *  Plugin Author [Mark Maunder](https://wordpress.org/support/users/mmaunder/)
 * (@mmaunder)
 * [11 years, 12 months ago](https://wordpress.org/support/topic/what-port/#post-4913090)
 * Please let me know what the memory limit is that you were hitting and I’ll try
   to help.
 * The port is 9050 as mentioned above.
 * Regards,
 * Mark.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘What port for connecting to noc1.wordfence.com 500 internal error’ is
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## Tags

 * [500 error](https://wordpress.org/support/topic-tag/500-error/)
 * [api](https://wordpress.org/support/topic-tag/api/)
 * [upgrade](https://wordpress.org/support/topic-tag/upgrade/)

 * 5 replies
 * 3 participants
 * Last reply from: [Mark Maunder](https://wordpress.org/support/users/mmaunder/)
 * Last activity: [11 years, 12 months ago](https://wordpress.org/support/topic/what-port/#post-4913090)
 * Status: not resolved