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[resolved] What is the best way to get notified of support questions on my own plugins? (9 posts)

  1. mattdeclaire
    Member
    Posted 2 years ago #

    I've got an RSS feed for questions asked in the forums on my own plugins. (I don't remember where I got it.) Is that the best way to keep on top of new support requests for my development?

  2. fonglh
    Member
    Posted 2 years ago #

    You can subscribe to email notifications too.

    On your plugins page, in the support tab, there should be a link which lets you subscribe to emails.

  3. mattdeclaire
    Member
    Posted 2 years ago #

    I see Notify me of follow-up posts via email, but that only produces notifications to responses to a post I create. What I need to a notification when someone else first creates a support post related to my plugin.

  4. but that only produces notifications to responses to a post I create.

    It shouldn't, that should ping you for all support posts in that plugin forum.

    What's the support forum link for your plugin?

  5. mattdeclaire
    Member
    Posted 2 years ago #

    I'd like to get notification for all my plugins.

    Are you saying that I should go to the support tab of each on my plugins, and submit a post with something like "Ping" in the title, and as long as I have the notify... checked, I'll get an email when someone asked different question?

  6. mattdeclaire
    Member
    Posted 2 years ago #

  7. mattdeclaire
    Member
    Posted 2 years ago #

    I suppose I could use https://ifttt.com/ to send me emails from the RSS feed.

  8. Are you saying that I should go to the support tab of each on my plugin

    As I understand it (as I'm not a plugin author) you need to visit the support URL for your plugin

    http://wordpress.org/support/plugin/press-news-events

    And click on the link labeled "Subscribe to Emails for this Plugin" (it's got a nonce, no point in sharing that link).

    That should send you emails when someone posts in that forum.

  9. mattdeclaire
    Member
    Posted 2 years ago #

    Ah. I see the issue. For some reason that link doesn't show up unless there are already posts. For example, my recently added plugin.

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