What is the best way to edit processed orders after payment?
We have a store that is used to sell an event. Tickets can be sold a few months in advance, and there are a handful of variations and addons they can add to their spot. Number of people, various swag and convenience items, rentals, etc.
As the event approaches, for some reason we get a lot of people needing to adjust their orders, sometimes multiple times before the event. They add or remove a person, change the size of an item, change a color, add an additional thing, take one away, swap a thing for another, etc.
Woo is not very forgiving when it comes to trying to change orders after payment. It’s not easy to add anything to an order and then charge the additional price. Or take away something and give a partial refund. It’s not even easy to adjust the order to swap something that doesn’t change the price at all!
The payment gateway we use is Stripe, by the way. Maybe another gateway would make it easier to add/remove where the price would change?
In the past, even for a nonsense change, we have to completely cancel and refund an order and create a new one just to change a detail around. I feel like this is overkill and too much fussing for our situation.
When the price is not affected, we should be able to just go in and adjust the order details. Even if we have to manually fix inventories, this is way better than cancelling and creating new orders.
Is there a plugin or feature or just a “best practice” way to go about all this? We can always do manual refunds or extra payments directly in Stripe or elsewhere if Woo can’t handle it.
If a client needs to change the order and we end up having to refund the whole thing and create a new one, then we’re eating extra credit card fees for nothing.
What we really want to do is update the existing order easily, and make extra payments or partial refunds as needed, without having to trash the entire order and start over. We found that even editing the order details for billing/shipping addresses was a painful process once the order was complete.
What are our options? Can Woo just loosen its grip on the order so we can change all the details as needed? Can it do partial refunds and additional charges on the same order without creating a new one?
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