Support » Plugin: PayPal Express Checkout for WooCommerce » WHAT IS ERROR 10486

  • Resolved maximiliano

    (@maxidg)


    hi there,
    a strange issue i saw during site working. after an order and customer payment we receive this notification:

    DoExpressCheckoutPayment API call failed.

    Error Code: 10486
    Error Severity Code: Error
    Short Error Message: This transaction couldn’t be completed.
    Detailed Error Message: This transaction couldn’t be completed. Please redirect your customer to PayPal.
    User IP: 151.30.251.53
    Order ID: 7114

    any suggestions,

    best regards.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author wpgateways

    (@wpgateways)

    Error code 10486 is returned when a buyer’s Express Checkout payment fails due to a bad funding source; for example, the transaction exceeds the buyers card limit.

    If you receive this error code during a DoExpressCheckoutPayment or a DoAuthorization call, you can redirect your buyer to the PayPal page to select an alternate funding source or add a new funding source. Redirecting the buyer back to PayPal to select a different funding source eliminates the need to perform another SetExpressCheckout call that reinitiates the entire transaction flow, and also gives the buyer information on how to complete the transaction (instead of getting stuck in an endless checkout loop).

    Please be aware that the initial card failure was denied by the card-issuing bank. If the customer feels this was received in error, please ask them to contact their bank to resolve the issue.

    Hi,

    Exactly the same happened with me. How can I redirect the buyer to the PayPal page to select an alternate funding source or add a new funding source?

    Best Regards,
    George

Viewing 2 replies - 1 through 2 (of 2 total)
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