Support » Plugin: Download Monitor » what have you done with your 4.6.0

  • Resolved tihjawi

    (@tihjawi)


    not only did I lose the statistics of downloading files, but also the download does not always start correctly. where is the fix? Has it been days already? you used to release versions every day, but now nothing?

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Razvan

    (@raldea89)

    Hey @tihjawi ,

    Could you tell me what statistics are you mentioning? The download count or the reports? As for the statistics, the reports page, it was relying on logs, same as the new Reports page. We indeed found an error there and we’ll release an update on Monday containing a fix.

    Warmly,
    Razvan

    Thread Starter tihjawi

    (@tihjawi)

    Yes, I lost my download statistics, how many downloads of each file were. But this is half the trouble.

    What annoys me more is that a number of files simply do not start downloading, or the download starts after a few clicks on the download link. Everything used to work fine, but after the 4.6.0 update, I constantly get user complaints that files are either not downloading or downloading every other time. Are you going to do something about it?

    Thread Starter tihjawi

    (@tihjawi)

    Especially the problem with downloading files is relevant through a smartphone, I checked the Chrome browser on android, some of the files are downloaded, some are not. Or after numerous attempts to click on the download link.

    Thread Starter tihjawi

    (@tihjawi)

    You changed the principle of downloading, but it ruined everything. Even if the download starts, after a few seconds, some kind of internal link or something like that is apparently generated. Everything got very, very bad.

    Thread Starter tihjawi

    (@tihjawi)

    In general, everything became clear to me.

    Now the plugin FIRST downloads files to a temporary folder, and only THEN offers to save them to the user.

    If the file weighs 300-400 mb, and if the Internet is not very fast, then the browser just becomes dull and nothing happens for a long time.

    This is a very wrong approach, because the user needs to see that the download process is in progress, and not working somewhere in the background.

    At the same time, from admin page /wp-admin/edit.php?post_type=dlm_download, the download of files proceeds as before: first, the browser offers to save the file, and only then does the download begin.

    You need to do something about it, it’s very annoying.

    • This reply was modified 2 months ago by tihjawi.
    • This reply was modified 2 months ago by tihjawi.
    Plugin Support mplusb

    (@mplusb)

    Hi @tihjawi,

    We have an update coming today or tomorrow containing a fix for the loader. Please keep an eye out for it.
    We apologize for the trouble!

    Warmly,
    Mihaela

    Plugin Author Cristian Raiber

    (@cristianraiber-1)

    @tihjawi – the update is supposed to roll out today. In the meantime, please take a look here: https://wordpress.org/support/topic/not-happy-with-latest-update-to-4-6-0-logs-completely-different/#post-16043994

    It might help explain the thought process behind the changes landing in 4.6.x

    Thanks,
    /Cristian.

    Thread Starter tihjawi

    (@tihjawi)

    in general, you completely failed with the new version of the plugin that you even removed it from the WordPress repository. rolled back to 4.5.99, which is what I wish everyone else

    don’t try programming anymore, you’re failing

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Plugin Review Team Rep

    Hey @tihjawi

    I’ve flagged your account for moderation due to this comment:

    > don’t try programming anymore, you’re failing

    I get being peeved about a change that was disastrous for you. But telling that to a creator of a free plugin you use … well that’s just mean. Be upset about a breaking change. Don’t be cruel to people about what is clearly a mistake.

    Mistakes happen. Try to be a little kinder to people when that happens.

Viewing 9 replies - 1 through 9 (of 9 total)
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