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[resolved] What happened to the USPS Shipping Method? (34 posts)

  1. babbsela
    Member
    Posted 2 years ago #

    I bookmarked the page for purchasing "USPS Shipping Method" so my client could buy it for her site, but the page now goes to a 404. (This is the link: http://www.woothemes.com/products/usps-shipping-method/)

    This extension isn't anywhere to be found on the woothemes website. Links to the extension within the documentation also go to a 404.

    This is a pretty critical extension. Does anyone know what happened to it?

    http://wordpress.org/extend/plugins/woocommerce/

  2. WillieO
    Member
    Posted 2 years ago #

    Sadly for me this is the only thread I could find when searching "USPS" while searching for support. No USPS is a deal breaker for me as I live in the US and their shipping is very competitive and I already have a commercial account with USPS. I purchased the theme club package for $200 and $25 a month and am now finding support for anything "premium" Woothemes lacking.

  3. bheadrick
    Member
    Posted 2 years ago #

  4. babbsela
    Member
    Posted 2 years ago #

    The hypnoticzoo link doesn't give me any info about what happened to the extension. There's no download link there. Maybe I'm missing something.

  5. jrm213
    Member
    Posted 2 years ago #

    I am wondering the same thing, it looks like all the shipping calculators are gone, the links for UPS, USPS, FEDEX all 404 or the download links are just gone.

    Download link on these pages gives a 404
    http://wcdocs.woothemes.com/user-guide/ups-shipping/
    http://wcdocs.woothemes.com/user-guide/usps-shipping/

    Download link is gone
    http://wcdocs.woothemes.com/user-guide/extensions/shipping-methods/fedex/

    I need this functionality, where did it go?

  6. bheadrick
    Member
    Posted 2 years ago #

    no, but since that appears to be the extension developer, you could contact them to find out.

  7. WillieO
    Member
    Posted 2 years ago #

    @bheadrick
    Their site is chaotic to say the least and there pricing is all over the place. Before they develop plugins I think they should work on developing their own site.

  8. workshed
    Member
    Posted 2 years ago #

    Has anyone found an answer to this? I sold my client on woocommerce based on those modules being available, and now they are MIA.

  9. nallyps
    Member
    Posted 2 years ago #

    FYI I emailed support and this is what they told me:
    Sorry about the issue here, we've had to remove these extensions for maintenance at the moment. They'll be made available again very soon! Thank you for understanding.
    Kind Regards,
    Ryan (Community Manager)
    The WooThemes Team

  10. dax702
    Member
    Posted 2 years ago #

    When is "very soon" ?

  11. Gampopa
    Member
    Posted 2 years ago #

    We installed and tried to use the USPS plugin on our site and it has been a disaster. It can not accurately calculate shipping, offers box sizes that products can not fit in, etc. We reported the issues and after 4 or 5 revisions the problems were not resolved. We were told there would be a fix soon but nothing has been issued and now Woo is silent on any progree. We are seriously considering dropping Woo after 8 months and many $ and going with a professional shopping cart for our needs. Woo has really dropped the ball on this. If you are selling virtual products it would be a great site but for physical products with shipping it doesn't work so well. There is also no way to print shipping labels, nor edit a shipping invoice amoung many other problems.

  12. dax702
    Member
    Posted 2 years ago #

    Gampopa, how complex is your shipping setup that you're having all these problems?? I'm having a site built now, just purchased the USPS plugin and your post has me worried now....

  13. WillieO
    Member
    Posted 2 years ago #

    The USPS shipping extension is no longer available. I'm amazed at the ineptness of the developers of this plug in.

  14. dax702
    Member
    Posted 2 years ago #

    USPS is getting ready to make a lot of changes to their service in another week or two. Is Woo going to implement these changes? Here's an email I received from Endicia:

    Dear Customer,
    On Sunday January 27, 2013 the U.S. Postal Service® (USPS®) will implement new pricing for all mail classes. To learn about the upcoming changes, attend one of our live webinars titled “Understanding the 2013 U.S. Postal Service® Price Change”.

    Key changes to 2013 USPS pricing include:

    Parcel Post is now Standard Post and only available at Retail locations
    Parcel Select is a comparable mail class for Endicia customers
    First-Class Mail International Parcel is now First-Class Package International Service
    Shippers will see significant increases in these rates
    International Electronic USPS Delivery Confirmation® will now be available, and FREE, for First-Class Package International Service and select Priority Mail International packages
    Applies only on shipments to Canada
    Nineteen additional countries to be added in April 2013

    January 27, 2013:
    The new USPS postage pricing takes effect at 12:01am.

  15. shawn_smith
    Member
    Posted 2 years ago #

    Hello all.

    I'm hoping to shed some light on the confusion here. We are the original developers of the majority of WooCommerce shipping plugins that we sold via their store.

    We've transition our extensions and support from WooThemes to our own store which can be found at http://www.extensionworks.com.

    @WillieO - If you are an existing Woo customer, like @babbsela, we'll be happy to provide updates and support for our products moving forward. Just send us your details to sales [at] extension works dot com.

    @dax702 - I believe this will have no effect on our code as we request the rates, either standard or commercial via their API.

    @Gampopa - feel free to send the details of the issue you have mentioned and we'll take a look at it.

    If you don't get any joy, I'm one of the owners of the business, so please feel free to drop me an email anytime to shawn [at] extension works dot com

  16. sneader
    Member
    Posted 2 years ago #

    @shawn_smith, I went to your website via your link, and I can't find anything regarding UPS, USPS, or FedEx.

  17. shawn_smith
    Member
    Posted 2 years ago #

    @sneader they should all be there.

    Here are the links for them;
    WooCommerce UPS extension
    WooCommerce FedEx extension
    WooCommerce US Postal Service extension

    Feel free to give me a shout anytime if you need any questions answered - just use the email address I provided above.

    Cheers

  18. sneader
    Member
    Posted 2 years ago #

    I see the problem... when you go to your website, it lists WooCommerce Extensions, and has 3 of them under that... to see ALL the extensions, you have to click the WooCommerce link to the left. Thanks!

  19. sneader
    Member
    Posted 2 years ago #

    Shawn, do you have any online docs for this extension, that I could look at, before buying?

  20. shawn_smith
    Member
    Posted 2 years ago #

    @sneader

    We do.

    What specially did you want to know and I can answer them via email - might be a little faster.

    Drop me a note here - shawn [at] extension works dot com

  21. dax702
    Member
    Posted 2 years ago #

    I'm concerned about this USPS shipping extension (please note that I have not yet used it) because the USPS just made changes to their services about a week or two ago and the changelog here: http://help.extensionworks.com/entries/22830326-changelog
    reflects a last change date of Dec. 28, 2012
    Question for the developer of this plugin, are you going to update the extension so that it works with the changes the USPS recently made?

    I currently use a hosted cart provided by a pretty big company and they are always on top of any changes that need to be made. However, even with them, I've run into an issue involving USPS First Class International wherein the "Flats" option doesn't display if I have it enabled. With the costs of shipping going up, I want to be sure I can offer the most economical method to my international customers.

    Please advise?

  22. shawn_smith
    Member
    Posted 2 years ago #

    @dax702 - I responded to this point a few weeks back...

    @dax702 - I believe this will have no effect on our code as we request the rates, either standard or commercial via their API.

    Just to add to this...
    No PRICES are hard coded in our extension/plugin.

    The extension sends a request to the API and the API (USPS) will then send back the rates. No changes are required for this.

    From what I can see from your comments is that the real issue is how the calculations are occurring rather than the actual rates themselves. I do agree that this is the important part for the plugin to get it right (or close to). I feel our extension does a very good job at it. We have invested a lot of time into our shipping framework and also a new service for intelligent packaging, called Cubica.

    Just remember, there are limitations for all shipping services, including USPS - i.e weight, size (dimensions), girth etc.

  23. dax702
    Member
    Posted 2 years ago #

    Yes I know that no prices are coded in the extension. But when I have a 9x12 envelope that weighs 10 oz., then First Class International Flats should display when I have it enabled (I'm speaking of my current shopping cart now) This is what their support department told me today:

    I've examined USPS shipping services and here's what I've found out.

    With this setting:
    International shipment mail type -> Envelope

    This service is returned for international delivery (i.e. shipment from US to, e.g., England):
    U.S.P.S. First-Class Mail® International Large Envelope

    I researched through the USPS documentation. There's no exact and verified list of all supported services. And it looks like Large Envelope equals to Flats as there're references of this kind:
    First-Class Mail International® Large Envelopes (Flats)

    Could you contact USPS support and ask them whether First-Class Mail International Large Envelope and First-Class Mail International Flats are the same services?

    Can you confirm that your USPS extension displays the First Class International Flats option? Because this issue is a result of the USPS's recent changes.

  24. angelme
    Member
    Posted 2 years ago #

    Hi these are the changes for USPS.

    WebTools
    Release Notes

    Version 1.0

    Date Delivered: December 28, 2012
    Portfolio: Shipping and Mailing Services Portfolio
    Application Area: WebTools
    Package Name: 2013 January Price Change Release
    Package Version: 1.0

    3 Implementation Summary

    Updates noted herein will be available in the Web Tools testing environment for integrator access on January 14, 2013. The test environment can be accessed, using your production UserID, via the following URL scheme, host and path:
    • Secure APIs: https://stg-secure.shippingapis.com/ShippingApi.dll
    • Non-secure APIs: http://stg-production.shippingapis.com/ShippingApi.dll

    This release includes the following changes:
    3.1 2013 Rate Engine SDK
    3.1.1 Domestic Rate Engine DLL
    • New January Price Change Rates and Product name changes
    3.1.2 International Rate Engine DLL
    • New January Price Change Rates and Product name changes

    3.2 Domestic Rate API Updates
    3.2.1 RateV3 API
    • Returns new rates for January.
    • Product Name Change:
    o When <Service>= “ALL,” ”ONLINE,” or “PARCEL POST” new product names will return
    ♣ WebTools ClientServiceID="4" = “Parcel Post®” will now return as “Standard Post®”

    3.2.2 RateV4 API
    • Returns new rates for January.
    • Product Name Change:
    o When <Service>= “ALL,” ”ONLINE,” or “PARCEL POST” new product names will return
    ♣ WebTools ClientServiceID="4" = “Parcel Post®” will now return as “Standard Post®”
    o When <Revision>=’2’ and <Service> is not “ALL,” ”ONLINE,” “PLUS” new extra service names will return
    ♣ WebTools SpecialService ServiceID="13" = “Delivery Confirmation™” will now return as “USPS Tracking/Delivery Confirmation™”
    • New <Service> enumeration “STANDARD POST” to return Standard Post single postage and extra services pricing.

    3.4 International Rate API Updates
    3.4.1 IntlRate and IntlRateV2
    • Returns new rates for January.
    • Product Updates:
    o New USPS e-Delivery Confirmation International extra service available for PMI Small Flat Rate and FCMI parcels. (ServiceID=’9’)
    o Name Change:
    ♣ When <MailType>= “ALL” or ”PACKAGE” new product names will return
    • WebTools Service ID="15" = “First-Class Mail® International Parcel**” will now return as “First-Class Package International Service™”
    o Extra service Restricted Delivery (ServiceID=’3’) will no longer be available for international products
    o EMI Flat Rate Envelopes will have a four pound maximum weight.

    These are the only changes.

  25. dax702
    Member
    Posted 2 years ago #

    Why did you leave this out?:

    3.4 International Rate API Updates
    3.4.1 IntlRate and IntlRateV2
    · Returns new rates for January.
    · Product Updates:
    o New USPS e-Delivery Confirmation International extra service available for PMI Small Flat Rate and FCMI parcels. (ServiceID=’9’)
    o Name Change:
    § When <MailType>= “ALL” or ”PACKAGE” new product names will return
    · WebTools Service ID="15" = “First-Class Mail® International Parcel**” will now return as “First-Class Package International Service™”
    o Extra service Restricted Delivery (ServiceID=’3’) will no longer be available for international products
    o EMI Flat Rate Envelopes will have a four pound maximum weight.

  26. shawn_smith
    Member
    Posted 2 years ago #

    @dax702 - According to change notes for USPS, they have changed the shipping method names.

    Actually, in the new USPS version, the method name is returned by server. This means if the server (API) changes the method names, our method names should be changed.

    Our older version did have fixed method names in the code, however new version will fetch the method names from the API.

    If you don't see the postal method, that means the method is unavailable.

  27. Gampopa
    Member
    Posted 2 years ago #

    Update on USPS shipping. We have the current USPS plugin ver. 2.1.6 and it seems to be working. We changed some settings and on the front end customers are offered first class shipping for packages under 13 oz and priority shipping for other packages. The charges returned in the shopping cart are correct when compared against the USPS directly. Seems to be working well!.

  28. babbsela
    Member
    Posted 2 years ago #

    I am now using the USPS Shipping plugin from http://www.extensionworks.com. I'm extremely happy with this. Very easy to customize for any and all types of shipping in the US.

  29. dax702
    Member
    Posted 2 years ago #

    What are the differences between the extensionworks plugin and the plugin offered by WooThemes? I purchased the plugin back in december when it was still supposedly extensionworks. But I'll need to download the updated one from Woothemes, which was updated to work with WooCommerce 2.0 recently...

  30. shawn_smith
    Member
    Posted 2 years ago #

    @dax702 - I went into a little detail about this to you about 1 month ago. But please allow me to add some extra commentary around this now since some things have evolved.

    Some the from before

    We have invested a lot of time into our shipping framework and also a new service for intelligent packaging, called Cubica.

    And now for the extra pieces.
    - Adding Zone Restrictions; which will ensure more granular service selection for specific situations

    Like most software developers, we are open for hearing about your thoughts on how to improve things.

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