Title: What does this plugin even do?
Last modified: February 14, 2020

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# What does this plugin even do?

 *  [saralovesyellow](https://wordpress.org/support/users/saralovesyellow/)
 * (@saralovesyellow)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/what-does-this-plugin-even-do/)
 * Hi there, I am having an extreme amount of trouble with this plugin. At first,
   I was very excited to see an *official* UPS plugin to work with WooCommerce –
   after installation and some testing, not so much. What does this plugin even 
   do? It is not doing anything it is supposed to or says it does…
    - No options given at checkout, just one rate with no label (is it Ground, is
      it 3 day, etc?)
    - Shipping given on cart page is seemingly random. If you refresh the page you’ll
      get a different figure, it seems to hop between 2-3 figures in my testing 
      so far.
    - Product weight is not taken into account? If i increase the quantity of items
      in my cart the rate stays static – that’s not how shipping rates work!
 * I have wasted my time as well as my client’s time trying to find *my* error in
   configuring this plugin properly but based on previous support threads topics(
   marked resolved, but that clearly have not been) I’ve come to realize that the
   error is not on my end.
 * So, in short, I am looking for an explanation of what this plugin does? Is a 
   working version soon to be available? Any tips and info would be greatly appreciated.
 * Thanks,
    Sara

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [UPS](https://wordpress.org/support/users/officialups/)
 * (@officialups)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/what-does-this-plugin-even-do/#post-12456500)
 * Hello,
    Please contact us at [UPSB2CEcommercePluginSupport@ups.com](https://wordpress.org/support/topic/what-does-this-plugin-even-do/UPSB2CEcommercePluginSupport@ups.com?output_format=md)
   or by phone 1-877-289-6418 (US) so we can address your issue. Thank you!
 *  [dwaynecasey](https://wordpress.org/support/users/dwaynecasey/)
 * (@dwaynecasey)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/what-does-this-plugin-even-do/#post-12741440)
 * Curious. Did you ever get it working? Suggestions for others? Hoping to make 
   this work as well…
 *  Thread Starter [saralovesyellow](https://wordpress.org/support/users/saralovesyellow/)
 * (@saralovesyellow)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/what-does-this-plugin-even-do/#post-12744094)
 * [@dwaynecasey](https://wordpress.org/support/users/dwaynecasey/) Unfortunately,
   we were not able to meet our needs with this plugin – not for lack of trying!
   We worked with the development team to try to fix various issues we were having
   but in the end we opted to get a licence for the UPS plugin offered by WooCommerce.
   I had very high hopes for this plugin and I think one day it might be an awesome
   resource for WooCommerce stores but right now (or at least a month or so ago)
   it just is not ready. Sorry I can’t give a better update or more guidance.
 * Depending on your needs it might be worth your time to reach out to the support
   team – they were very helpful and open to feedback. Even though they were not
   able to meet our specific needs with this plugin at this time- hopefully they
   can help you!
 *  Plugin Author [UPS](https://wordpress.org/support/users/officialups/)
 * (@officialups)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/what-does-this-plugin-even-do/#post-12744397)
 * Hello,
    Please contact us at [UPSB2CEcommercePluginSupport@ups.com](https://wordpress.org/support/topic/what-does-this-plugin-even-do/UPSB2CEcommercePluginSupport@ups.com?output_format=md)
   or by phone 1-877-289-6418 (US) so we can address your issue. Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘What does this plugin even do?’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/ups-eu-woocommerce_beb4ad.svg)
 * [UPS Shipping and UPS Access Point™: Official Plugin](https://wordpress.org/plugins/ups-eu-woocommerce/)
 * [Support Threads](https://wordpress.org/support/plugin/ups-eu-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/ups-eu-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ups-eu-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ups-eu-woocommerce/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [UPS](https://wordpress.org/support/users/officialups/)
 * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/what-does-this-plugin-even-do/#post-12744397)
 * Status: not resolved