Support » Plugin: MailPoet - emails and newsletters in WordPress » What do I ask for to figure out why only 1 person doesn’t received a mail

  • Resolved nateu411

    (@nateu411)


    I have sent a mailing to a small list of 11 addresses and only one didn’t receive the email.

    The mails are sent through mailpoet servers.
    The receiving address is username @gmail.com
    It’s reported as sent in the dashboard

    I have no idea what could have gone wrong. It did not bounce.
    Where should I start looking for clues to what went wrong?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author MailPoet

    (@wysija)

    Hello @nateu411,

    Thanks for writing. ​The some things you can investigate. First make sure the gmail account has no issues with their inbox, and that the address is correctly spelled and valid.

    Then check if the newsletter might have ended up in the subscriber’s spam or junk folder. If you’re having deliverability issues like this, check this guide to help you: https://kb.mailpoet.com/article/328-set-up-dkim-for-your-sender-domain

    ​Let us know if you need further assistance.

    ​Thanks,

    Thank you for the quick reply.
    DKIM has been installed and verified before I started sending out emails.
    They are not ending up in the spam folder.
    Other ppl have found them in the promotions folders but this one person didn’t get it at all.

    I’ve tried the mail-tester.com and I’m at 8.3.
    There is an issue with my dmarc rule tho that I don’t understand:

    Before using DMARC, you should make sure the domains used in the Envelope From (e.g., Return-Path or Mail-From), the “Friendly” From (i.e., “Header” From) and the d=domain in the DKIM-Signature are the same
    DMARC DNS entry found for the domain _dmarc.domain.com:

    “v=DMARC1; p=none; rua=mailto:dmarc@domain.com”

Viewing 2 replies - 1 through 2 (of 2 total)
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