After disappearing for a bit yesterday, your "customer service rating" is down to 74% from the high 90's when I brought into your scheme and mid-80's before you started closing for the weekend. Quite obviously, I'm not the only one with an issue.
On February 14th I replied to an email from you (email@example.com). I have not seen nor heard anything back on that email. The email does not say its an unmonitored account. So, lets start the count there. Today is 2/26. My math says 12 days.
On February 17th I submitted a ticket with 3 issues. The response to that (on 2/21, seconds before you closed for the second 3 day weekend in a row) was, split your support ticket and the 1 thing that is actually my job is a "feature" of the theme so deal with it despite it being contrary to what anyone who has ever used the internet would think or expect. In a follow up to that issue, my second issue was "resolved" with a "deal with it". (My words, sentiment's the same.)
My second issue, officially submitted as a separate issue on 2/24 received a response of "we'll fix it whenever we get around to sending out an update" (again my words) and was closed without allowing me opportunity to respond. That was on 2/25 and I contend that the only reason you responded within that time period was because I complained here.
My third issue, again officially submitted as a separate issue on 2/24, is "getting assigned to support" as of this morning. Again, I think this is only because I'm complaining here. Otherwise it would wait until Friday or Monday or 3 Thursdays from next week.
You release a massive update, then close for 2 three day weekends in a row. That's not the brightest thing you could do. I work a full-time 10-hour-a-day job Monday through Friday and am trying to build a commerce site. Monday through Friday, the only thing I have time to do is ship my orders. Any website maintenance gets done on the weekend. That's a fact of my life, and if WooCommerce can't support it's customers in that fashion their customers need to look at other products.