Support » Plugin: Discount Rules for WooCommerce - Create Smart WooCommerce Coupons & Discounts » What a solid team/plugin/experience! Go Pro!

  • First off, this is one of the most thought out executions of a plugin I have ever seen. You can tell that the team put a huge effort into it, the documentation is baked in and is extensive; when I ran into an “issue” I found an amazing library to go through.

    The team uses Intercom which, is not a cheap workaround support system and has detailed each use scenario in their documentation. I got in touch with them to explain my issue (Which was quite complex) that involved the BOGO interaction of the rules with WooCommerce’s bundle’s plugin. They got back to me in under 10m and then went on to spend over 4 hours troubleshooting a workaround with me.

    The thing that really stood out to me was that in this entire time they were understanding, professional and knowledgeable and easy to deal with. I had to call it a night and pick it up the next day. The morning of they had a solution for me that they implemented into the plugin and on top of that, there was a support rep that answered after their listed support time.

    Honestly blown away.

    It is not often that you find this standard of support and when you do you need to commit to keeping it. If you have not bought the Pro version of the plugin honestly I would do it just for the support itself.

    Thank you to the whole team, I will be going through the rest of your plugins to see how I can implement them and this will now be my go-to for and discount rules on my sites.

    Thank you Kowsaliya, Ramesh and the entire team,

    Aidan

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