What a shame that it’s gone down hill so quickly (since maekit)

  • Hein

    (@heinku)


    6 years, 6 months ago

    I loved WPremote but since Maekit has taken over it is riddled with flaws and errors.
    Trying to get support is Worse than pulling teeth as If you are honored with a reponse, and answer back quickly to try and keep the ball rolling, the next reponse will be non-existant.

    What a shame.
    Connection to many of the sites often fails and some even fail all the time.
    Update of various plugins went wrong, no report of this but having to find out the security is not there on a site and having to ftp in to correct.
    etc etc

    2 tickets running, last response from them is weeks ago even thought hey show as online in the chat that was used to ask the questions as well.

    • This topic was modified 6 years, 6 months ago by Hein.
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  • Jera Nirodha Simpson

    (@jeramynirodha)

    6 years, 6 months ago

    Hey Hein,

    My apologies for not getting back to you sooner.
    I am not sure what you mean by having two tickets running, I could only see one message in our system from a couple of weeks ago.

    I wish we could provide you with the correct support to get your website working with those 3rd party security plugins.
    Unfortunately at this time my priority is rebuilding the WP Remote update functionality to include better safe guards, as there were a few problems with the update feature when we inherited the plugin.

    While you personally may be having more issues, please be aware that before we took over the project there was no support provided at all and there was absolutely no safe guards in place to validate plugin updates.

    Anyway, I have just sent you a message on our ticketing system, as it is much easier to track the conversation on there.

    Kind Regards,

    Jeramy Simpson

Viewing 1 replies (of 1 total)
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