Support » Plugin: Wordfence Security - Firewall, Malware Scan, and Login Security » WF and changing username (user ID)

  • Hello,

    I need to change my site accounts’s usernames at least for a few but when I try to do that with “Username Changer” plugin, it works within WP but WF immediatlely locks the account at login try as non-existing user (what is not true).

    I also want to let connected users changing their username if they want to.

    How can I change usernames without trouble caused by WF ?
    I didn’t find any setting related to that (except immediately locking non-existing users).

    The reason I want to do that is the site’s accounts were previously created using a mail address as username what is a very bad idea for privacy.
    Such username is also giving trouble for certain bbPress functions like dedicated moderator (reported to bbPress).

    Thanks for your help

    Eric Collart

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support WFAdam

    (@wfadam)

    Hello @ecollart and thanks for reaching out to us!

    Are you seeing any blocks when you change the username in the Wordfence > Tools > Live Traffic page? Possibly a 403 or 503 response code?

    If you could screenshot one of these blocks for me and remove any personal data like IP addresses for me to review, that might help us resolve this.

    Thanks again!

    Thread Starter ecollart

    (@ecollart)

    Hello,

    yes, there is a 503 error for test I did yesterday evening and a second when I try again to login this morning (but then I used the WF recovery link that set back my original username (I wonder from where WF found it back) !

    I cannot upload something here so let me know how I can transfer you a link to the screenhot…

    Thanks for your help

    Eric Collart

    Plugin Support WFAdam

    (@wfadam)

    If you want to send the screenshot to wftest @ wordfence . com with subject “ecollart for WFADAM”, just let me know when you have sent it.

    Thanks again!

    Thread Starter ecollart

    (@ecollart)

    Sent

    Plugin Support WFAdam

    (@wfadam)

    Sorry for the delay! Our office was closed for the holidays.

    Are you still experiencing this issue? If so, could you resend the screenshot for me?

    Thanks again!

    Thread Starter ecollart

    (@ecollart)

    Yes, I didn’t get any solution to that problem.

    Thanks for coming back here !

    Eric Collart

    Plugin Support WFAdam

    (@wfadam)

    Sorry again!

    Can you send that screenshot to wftest @ wordfence . com

    Also a Diagnostic might help me see what’s happening too. Can you send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

    Thanks again!

    Thread Starter ecollart

    (@ecollart)

    Hello,

    I resent the screenshot and sent the diagnostic.

    Thanks for your help

    Eric Collart

    Thread Starter ecollart

    (@ecollart)

    Hello,

    are you working on a solution to that problem ?
    It is a must I can do that change and your product prevent me from doing it but I don’t really want to be forced to change WordFence by something else…

    Thanks for help

    Eric Collart

    Thread Starter ecollart

    (@ecollart)

    Hello,

    sory to chase again but is there any chance I can rename a WP username without getting blocked by WF ?
    Is there any configuration setting change that could allow such a change ?

    Thanks for your help

    Eric Collart

Viewing 10 replies - 1 through 10 (of 10 total)
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