Support » Plugin: Cerber Security, Anti-spam & Malware Scan » We’re sorry, you are not allowed to proceed

  • Hey,

    I built a WooCommerce shop and used Cerber Security plugin. My client told that he got the message below by using search field, and same issue happened to another user when trying to add prduct to shopping cart.

    Here is the notice:

    “We’re sorry, you are not allowed to proceed

    Our server stopped processing your request. Your request looks suspicious or similar to automated requests from spam posting software.

    If you believe you should be able to perform this request, please let us know”

    We had custom login address in use, but without .php…

    I had to disable Cerber to make sure the shop works without distractions.

    Any clue how to solve it?

Viewing 2 replies - 1 through 2 (of 2 total)
  • @poro It’s probably the Traffic Inspector that thinks certain URL parameters are suspicious. I don’t run WooCommerce myself, but I could imagine that it makes use of URL parameters when performing a search or putting an item in the shopping cart.

    In the settings for the Traffic Inspector you can define a regular expression, which whitelists certain parameters so that the requests won’t be blocked.

    I had similar issues with traffic coming from Facebook where each URL on my website is added a tracking parameter “?fbclid=…” by Facebook. Traffic Inspector would block those requests, too.

    Hope that helps,

    Plugin Author Gregory


    I’m sorry for the delayed response. Have you sorted out the issue?

Viewing 2 replies - 1 through 2 (of 2 total)
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