Support » Plugin: BigCommerce For WordPress » Welcome to the BigCommerce for WordPress support forum!

  • Plugin Author BigCommerce

    (@bigcommerce)


    While our team monitors this forum, we also offer dedicated support channels to help you find answers and report issues quickly.

    Support Resources
    BigCommerce offers 24-hour assisted tech support to all users of the platform, whether you’re on a trial or a paid plan. Contact our support team by phone, chat, or creating a case in our Help Center.

    Our in-depth documentation covers everything from creating your catalog and DNS setup to ideas for growing your store and optimizing for SEO. Check out our Knowledge Base at support.bigcommerce.com/s/knowledge. This is your go-to for walkthroughs, FAQs, and links to other resources.

    Our BigCommerce Community is the place to go to ask questions, offer advice, and learn from other merchants and developers. You can also find news and announcements from our Product team, see our monthly Town Hall webinars with our CEO and product managers, and submit feature requests via Ideas. We also have a WordPress discussion group specifically for users of WordPress.

    Feature Requests
    If you have a feature request, you can submit it through our Ideas page in the Community. You can also search existing ideas and vote for the ones you want to see.

    Bug Reports
    If you believe you’ve encountered a bug in the plug-in or BigCommerce platform, please report it to our Support team by calling, starting an online chat, or creating a case in our Help Center.

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