Support » Plugin: WebP Converter for Media » Welcome to Support Forum — Please Read Before Posting

  • Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)


    Hello,

    Nice to meet you. Thank you for using WebP Converter for Media plugin. We will be pleased if we can help you.

    By creating a plugin and providing technical support, we do it in the form of volunteering. Remember this and be kind. We also try hard. We hope for cooperation from both sides. Take some of your time and we will really thank you.

    We created for you the FAQ, where you will find answers to most questions. We do not want to repeat the same issues many times in the forum, which is why we described them in the FAQ. Please take some time to see if you can find the answer to your question there. We will be grateful if you appreciate our time and do not ask repetitive questions to which the answers are in the FAQ.

    If you have an error in the Admin Dashboard, read its contents carefully. Read the question about technical requirements in the FAQ. They are very thoroughly explained. If your server does not meet the technical requirements, we are not able to help you. This should be done by your server administrator. Give him all the information from the FAQ in the question about technical requirements.

    Errors on the plugin settings page are generated by the plugin, so we do this knowingly to let you know that something is wrong. And it is always described in more detail in the FAQ.

    Would you like to check if the plugin works on your website? First read the plugin description. Find out how the plugin works. This is the basis. Also, remember that the plugin does not change URLs. In the FAQ you will find a detailed step-by-step instruction on how to check if the plugin works.

    Have you read the description and FAQs plugin and you can not find the answer to your problem? Please check also other forum threads. It often happens that a given case has already been raised and the answer is waiting for you. If you are unable to find it, please contact us. We are happy to help you.

    By adding a thread to the support forum, please provide us with all the information you need. You will find them in the first question in the FAQ. Without them we can not help you. If you want quick and specific help, let us help you by providing all the information we ask for. It really makes our job easier when we know everything.

    And finally… if we helped you please let us know. Do not leave thread abandoned without being marked as a “resolved”. It is nice to hear that we managed to solve the problem. It really motivates you to continue working.

    Remember that working on plugins and technical support requires many hours of work. If you want to appreciate it, you can provide us a coffee. You can also add a review.

    Thank you for support, all the ratings and reviews.

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