Welcome: Read Before You Post

  • mcsupport

    (@mcsupport)


    6 years, 3 months ago

    Hey there,

    Thanks for stopping by the Support Forums. This forum is not actively monitored by the plugin author or by MailChimp Support. However, we would like to share some resources that will help you find the answers to your questions.

    Knowledge Base and Documentation

    Connect or Disconnect MailChimp for WooCommerce
    Plugin Details and FAQ

    Found a bug? Have a feature request? Use Github

    If you’ve discovered an issue with the plugin or have a specific request for a feature or additional functionality, report it to Github. Be sure to troubleshoot thoroughly and search for previous issues before creating a new issue in the Github project.

    Options for Support

    Although this forum is not actively monitored by a support team, there are still some avenues for help to be aware of:

    • Search the support forums. Your question may have been asked before and you may find the answer in a previous thread.
    • Create a new post in the forums. Other users in the forum may be able to chime in and assist you in finding the answer or a workaround to your issue.
    • Contact MailChimp Support. MailChimp’s Support Team is trained on troubleshooting the plugin and can assist in troubleshooting and investigating your question. Learn more about contacting MailChimp Support here.

    Asking for Help

    When posting a question or reaching out to our team, please include as much detail as possible. This will help our team and other users troubleshoot more quickly. Some key details to include:

    – A copy of the WooCommerce System Status Report
    – Any error logging present in the Logs tab
    – The steps taken leading up to the error
    – Any troubleshooting you’ve done on your own prior to contacting Support or posting a new topic

    Troubleshooting

    Some common troubleshooting steps that we recommend trying first:

    – Does the site meet the minimum requirements to run WooCommerce and MailChimp for WooCommerce?
    – Does deactivating all other plugins besides WooCommerce and MailChimp for WooCommerce resolve the issue?
    – Does switching to a different theme resolve the issue?

    Finally, if these troubleshooting steps don’t resolve the issue, consider reaching out directly to MailChimp Support.

    Thanks,
    The Plugin Forum Support Team

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